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Acrobat X Wont Start

Forum|Forum|13 years ago
June 12, 2012
29 replies
303386 views

I have Acrobat X as part of CS6. Seemed to work fine since installation. Two days ago, it stopped working, won't open. I tried the fixes listed in this forum. No luck.

Can Adobe help please.

Thanks,

Bill Byrnes

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer Sandeep_V_

I orginally fixed this issue using the instructions from the chat (#46) that told us to move the cache data base file to the desktop, which I did. I have now moved it back to "cache" and now I have two cache data base files - the original one I moved before deactivication and the newer one that seems to have been created when I did the deactivate-reactivate. The original data base cache file is now named "cache(2)". What should I do now? Should I delete cache (2) which was the original date base file?

Hi All,

Adobe has provided a hotfix to resolve this issue permanently . Kindly follow Solution 2 mentioned at http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html and check if you get Exit Code 0.

Feel free to post the results.

monzredy

Participant

My X Pro wouldn't start anymore (I think after installing Windows 10) but once I installed the patch you provided in solution 1 it is back to normal now. Many thanks!

mwbowen1

Participant

Thanks for your help, that fixed things right up...

J

jounik32156910

Participant

This helped, the hotfix "hotfix to resolve this issue permanentlyT

I'm just wondering why I have to dig www for this info, instead of Adobe pushing an update

C

ccmdavid

Participant

This just started happening to me. Been using it for over 2 years and suddenly with the most recent update Adobe Acrobat X Pro will no longer open. Is there any solution yet? Acrofix didn't fix anything. I get Exit Code:0, by the way.

C

CopaPrintShop

Participant

I had the same issue, I ran the fix and my Acrobat is working again!

OS Windows 7 Pro 64bit

Processor Intel Core i3 2.53GHz

RAM 4GB

Thanks!

J

juha_x

Participant

1. Go to page

http://helpx.adobe.com/fi/creative-suite/kb/acrobat-failed-launch-30-days.html

2. Download file "Acrofix.zip"

3. Open the file when asked.

4. Unzip the file.

5. Double-click the "Acrofix.exe"

6. If everything goes well then start Acrobat X Pro again!

S

Sage_Eagle

Participant

I just experienced this exact issue today. The fix in the preceding post, which was linked somewhere back on Page 1 as well, did work to resolve the issue - hopefully not just temporarily. But I'm outraged that Adobe has known about this issue since at least June 2012 and I still had to deal with it and find the solution just now in March 2014. There's NO EXCUSE WHATSOEVER for Adobe not releasing the fix over a year ago as part of an update to Acrobat X. That way the issue would not even occur on new installs of CS6 / Acrobat X in the first place! Even if Adobe isn't putting out regular updates to Acrobat X anymore (?), this type of problem warrants an update of its own even if it's the only issue addressed. I'm thoroughly disgusted and incensed by Adobe's handling of this KNOWN issue.

M

mrdlths

Participant

We bought a site license of this Suite but on many machines the only program we installed was Acrobat X. This hack of a solution does not apply to us. Get it fixed Adobe.

T

trulymix

Participant

I'm so annoyed I just uninstalled Acrobat X and am installing Acrobat from my previous CS4 version. I'm sure I'll run into some sort of incompatibility snafu but it's worth a try. Adobe would do themselves a favor by discontinuinig this 'upgrade'. No one should have to go through these monkeyshines to get a product to work.

T

trulymix

Participant

Nope, had troubles re-installing Acrobat from CS4. Installed Acrobat X again (twice). Can now open it and I've printed some PDFs without crashing the apps. I'm keeping Matt's fix handy, though. What a colossal pita!

I

Iseverynameiwantgone

Participant

OK I have deactivated again and Acrobat is back - let's see how long for this time.

K

KittyKitty

Participant

As everyone has been posting, I too am having the exact same problem. I believe that most of us are professionals and if I gave a client this type of service (not answering or fixing), I wouldn't have clients any longer. Unfortunately, we (me) are held prisoners by Adobe... so frustrating but can't do a darn thing about it. I can stomp my feet and scream at my computer, but nothing will change.

It really sucks and I don't have time for this. ARGGGHHH!!!