Inspiring

Answered

Acrobat X Wont Start

Forum|Forum|13 years ago
June 12, 2012
29 replies
303386 views

I have Acrobat X as part of CS6. Seemed to work fine since installation. Two days ago, it stopped working, won't open. I tried the fixes listed in this forum. No luck.

Can Adobe help please.

Thanks,

Bill Byrnes

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer Sandeep_V_

I orginally fixed this issue using the instructions from the chat (#46) that told us to move the cache data base file to the desktop, which I did. I have now moved it back to "cache" and now I have two cache data base files - the original one I moved before deactivication and the newer one that seems to have been created when I did the deactivate-reactivate. The original data base cache file is now named "cache(2)". What should I do now? Should I delete cache (2) which was the original date base file?

Hi All,

Adobe has provided a hotfix to resolve this issue permanently . Kindly follow Solution 2 mentioned at http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html and check if you get Exit Code 0.

Feel free to post the results.

Show previous replies

J

Jay Forte

Participating Frequently

I'm having the exact same Acrobat issue for the first time. Unfortunately this is my second issue with the Creative Suite (the first was with Dreamweaver), and this isn't cheap software. CS5 was phenomenal, but I'm very disappointed with the quality of CS6. Hopefully I don't have to come back in 30 days and go off the deep end..... stay posted

A

Aussie_leah

Known Participant

I followed the steps stated in 46. mattlok1010's transcript, which is similar to the "correct" answer here. And it worked for a little while then stoped working again when I went to open another PDF.

I re-read the answer and discovered:

In case you still face a problem , try relaunching the other CS6 app once more and then launch Acrobat.

This was an essential step for me as it completed the registration. As soon as I opened Photoshop, it came up with a bubble "registration complete" and Acrobat is working again.

A

Amrita Chakrabarti

Adobe Employee

Please do not delte the cache.db. That step will only complicate your problems. If ypou have renamed it...please restore it back and follow the steps that I have posted in the workaround.... I assume you have done that.

zebra7228140

Inspiring

On the Mac, in the applications folder are CS6 apps downloaded from Creative Cloud, and inside each products folder is that products uninstaller. That is the uninstaller I used the first time to remove Acrobat X Pro.

After removal by that means, Acrobat Application Manager was still verifying that my removed app was still installed. There was no way to reinstall (Acrobat).

What I was told by the chat tech I chatted with was to got to Applications > Utilities > Adobe Installers Which is from where he recomended I do all my uninstalls.

So, from there I clicked on Acrobat X Pro and followed the screen instructions.

When I then launched Adobe Application Manager, teh Install button next to Acrobat was active and I was able to reinstall Acrobat.

Because after removing a previous version of CS, my photoshop CS6 app was announcing a missing file and that I needed to uninstall and reinstall Photoshop - more an annoyance than an actual necssity since Photoshop CS6 was working fine despite the notification window alerting me to a missing file Photoshop needed to operate... Since the uninstall and reinstall of Acrobat went so well, I followed suit with Photoshop CS6, removing it from the Applications > Utilities > Adobe Installers folder. When I launched AAM, the install next to Photoshop was available. I downloaded it and intalled ... everything is working fine.

J

Jbird0327

Participant

Thanks - worked for me.

M

Michaeltm-T7FupN

Participating Frequently

Following the deactivation of photoshop and reactivating worked for me as well....Thanks Matt

mike

M

mattl34693310

Participant

OFFICIAL FIX FOR THIS PROBLEM --- THIS IS WHAT I GOT DIRECTLY FROM ADOBE SUPPORT --

Please view transcript

Raghu: Hi Matt .

Raghu: I have received your query. Please allow me a moment to verify your account and to review the details of your request.

Raghu: I understand that you are unable to open Acrobat X on Windows 7.

Raghu: Am I correct ?

Matt Lok: yes but it worked before

Matt Lok: and all the other apps on the cs6 master suite works

Raghu: Okay, I'll be glad to assist you with that.

Raghu: Please navigate to C:\program files(X86)\Common files\Adobe\Adobe PCD.

Matt Lok: ok

Raghu: Open Cache folder.

Matt Lok: ok i see 1 file - cache.db

Raghu: Please move it to desktop.

Matt Lok: ok done

Raghu: Please open Photoshop from CS 6 suite.

Matt Lok: ok i opened the x64 version of photoshop

Raghu: Click on 'Help' > 'deactivate'.

Matt Lok: ok it's deactivated

Raghu: Please close it and open it back and activate it.

Matt Lok: ok i signed in to the adobe account and then it launched photoshop

Matt Lok: deactivated is greyed out

Raghu: Okay fine, please open Acrobat X now.

Matt Lok: ok i opened it and now it said 30 day trial

Raghu: Do you have the option for 'License this software' ?

Matt Lok: yes

Raghu: Click on that please.

Raghu: Any issues ?

Matt Lok: i just did the activation

Raghu: Okay please let me know if any issues.

Raghu: Are we still connected ?

Matt Lok: yes

Matt Lok: just testing

Matt Lok: it seems to be ok

Raghu: Great.

Matt Lok: but is this a permanant fix

Matt Lok: or do i have to do this again later

Raghu: Please close Acrobat X and open it to test once again.

Matt Lok: seems to be ok now

Raghu: This is a permanent fix Matt.

Raghu: Acrobat X will work without any issues.

Matt Lok: ok great

Raghu: No need to worry about it.

Raghu: Is there anything else I can help you with?

Matt Lok: that's about it, everything else works 100%. Thanks again for helping

G

garetoo

Participant

Thanks MAtt, I followed the entire instruction set and it appeasrs to be good.....I hope

G

gregs84

Participant

Dealing with the same issue also.

I completely uninstalled Master Collection CS5.5 before installing Master Collection CS6 (Windows 7 x64 Pro). (NOT USING CS5 or CS5.5 at all once i starting using CS6).

(exactly 30 days later with no warning, just a random quit of Acrobat X).

The program will not load now at all.

I will try to deactivate and reactivate.

Something is not adding up here.

G

gregs84

Participant

Deactivation/Reactivation fix seemed to work...for now.

I have to say i'm really disappointed here. It seems like Adobe doesn't even recognize the full extent of the problem.

Maybe i've just been lucky, but this is the first time i've had to post/deal with an Adobe bug like this.

F

frank_omni

Participant

I had the same issue with CS6 Master Collection on a WIN 7 64x machine. Acrobet would not start but I could see it appear in the Task Manager for a few second and the disapear. Without the Task Manager, it seem like nothing was happening. I tried manually install the latest patch, but it would not fix. So I end up clearing the C:\Program Files (x86)\Common Files\Adobe\Adobe PCD Folder. After that, it ask me to accept the license and it worked again...

Hope it helps releasing a fix!

thanks, Frank

T

theresem91721224

Participant

Yep, same thing, upgraded from CS5.5 to CS6 a month ago, 2 days ago acrobat x stopped working, woudln't even load after a brief screen that said I would need reactivate

acrobat x now working sweet as (?for how long) after I followed jimbo's fix

but when I opened photoshop 64bit again it is only giving me a trial