Inspiring

Answered

Acrobat X Wont Start

Forum|Forum|13 years ago
June 12, 2012
29 replies
303386 views

I have Acrobat X as part of CS6. Seemed to work fine since installation. Two days ago, it stopped working, won't open. I tried the fixes listed in this forum. No luck.

Can Adobe help please.

Thanks,

Bill Byrnes

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer Sandeep_V_

I orginally fixed this issue using the instructions from the chat (#46) that told us to move the cache data base file to the desktop, which I did. I have now moved it back to "cache" and now I have two cache data base files - the original one I moved before deactivication and the newer one that seems to have been created when I did the deactivate-reactivate. The original data base cache file is now named "cache(2)". What should I do now? Should I delete cache (2) which was the original date base file?

Hi All,

Adobe has provided a hotfix to resolve this issue permanently . Kindly follow Solution 2 mentioned at http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html and check if you get Exit Code 0.

Feel free to post the results.

Show previous replies

L

Lexislav

Participant

Same problem on CS6 Standard, Win7 64bit.

J

John Bertram

Participant

I have exactly the same problem ... All components of CS6 were working perfectly until yesterday, when Acrobat and Distiller suddenly stopped working. I have tried uninstalling and reinstalling the entire Cretive Suite and get a message at the end of the installation that all components EXCEPT for Acrobat are installed and ready to use! Hugely frustrating!!

G

GvdK

Participant

See previous posts about deactivating and activating the suite. That works, as a temporary solution. I gather Adobe will come up with a permanent solution.

U

ugeek1

Participating Frequently

I am having the same problem. Adobe? Are you there?

J

Jimbo7777

Participant

Solution for Acrobat X in CS6 failure:

Open Photoshop and in the help menu deactivate your license. Close Photoshop. Open Photoshop and Reactivate your license. Acrobat will now open and work.

U

ugeek1

Participating Frequently

I think Adobe has changed their license engine mechinism or whatever... to support their cloud thing. I have an ordinary permanant serial number and it seems to me that what has happened is I am now running on a 30 day trial.

i.e I no longer see an ability to deactivate my license and use it on asnother PC. Sigh. Moderators... can you get adobes attention... is their an official post on the subject? Sure as hell I'll forget and be in the middle of something critical 30 days from now,,,, I will not be pleased. No sir, not one bit.

D

dmc3

Participant

And for me, a Windows XP Service Pack 3 32 bit machine.

Thanks to jimbo7777 for being the first to figure out Deactivate/Activate worked around the problem.

A whole bunch of words that violate the Adobe terms of service of this discussion forum

have been deleted here - but I meant every one of them.

What a frustrating bug - the damned thing just silently exits, leaving the user to wonder

if they even managed a double click, never mind paid Adobe $600 for an update to get

the disease in the first place.

Thanks again to all who helped,

cheers,

dmc

A

Anonymous

I am having the same problems. I purchased the online CS6 Suite and my Adobe Acrobat X Pro will not open. What is the fix?

F

FlashEVV

Participant

Here’s another one. It happened to me just this afternoon. I opened a PDF and Acrobat X Pro closed itself within a few seconds. After that, Acrobat would never launch again.

For me, it’s on a Window’s 64-bit machine. I could see Acrobat.exe attempt to load in task manager but then it would close. I never got an Acrobat screen, nor an error message. I tried restarting and repairing Acrobat without success.

That’s when I found this thread through a web search. As suggested, I decertified Photoshop CS6 and immediately Acrobat X Pro was launching again. I’ve since recertified Photoshop and all remains working at this time.

Thanks all!!

S

Saladdin73

Participant

But this fix is just temporary. The problem occurred again a few days later...

I hope Adobe will fix this once and for all soon...

P

piotrh01

Participating Frequently

Same thing here. Has anyone reported this problem?

P

M

matt_thomas2

Participant

Hi Bill - I think what Arpit needs to understand is that there aren't any symptoms. In my instance, nothing happens at all - no error messages - it simply does nothing. I found another board with the same problem and it's odd about the dates being in the last few days or so...

http://forums.adobe.com/message/4494093

Uh... just took the time to check my install date... EXACTLY 30 days ago. WOW Adobe, pretty lame that you have such poor QA. This needs to be correct yesterday.

818g

Participating Frequently

Windows7 Ultimate X64

The Acrobat X Pro is part of the Design & Web Premium CS6 package. I was creating a pdf from a Word document (MS Word 2010) and after closing the Word program the Adobe Acrobat closed itself. Ever since that it's been unavailable. Doubleclicking on the desktop icon, in the Star menu, or doubleclicking the Acrobat.exe in the Program Files folder end up the same result: absolutely nothing happens. Acrobat X Pro does not start up any more.

I checked the intallation date; yes, Acrobat became useless right after 30 days. Excellent.

Any solutions?

J

Jimbo7777

Participant

I was able to get mine working again . . . I had to deactivate the whole cs6 package using Photoshop - Help - Deactivate - then I re-activated, again using Photoshop, and entering my serial number again, and now acrobat works. Not sure if I will need to do this every thirty days or not . . . . . I sure hope not.

J

jsteinert_pb2

Participant

Mine isnt working either. REDICULOUS.

Arpit Kapoor

Community Manager

You need to be more specific about your issue. Please tell us exactly what happens when you try to install Acrobat X.

Do you get any error message or warning?

Are you trying to install Acrobat X from CCM, disc or download link?

An error screenshot would help.

Also, please share the install.log at http://pastebin.com/

Install log location : /Library/Logs/Adobe/Installers/[Adobe Application name<date>].log.gz

billbyrnes@live.comAuthor

Inspiring

Thanks for getting back to me.

There is no error message. Acrobat X as part of Adobe CS 6 was working fine. About 4 days ago, it started up fine, and then just closed by itself. After that, when I click the icon to start Acrobat X Professional, the circle (hourglass) spins, it stops after 1-2 seconds and nothing happens. The program will not start. I look in the task manager and Acrobat is not a running process. If I delete the cache file in C:\Program Files\Common Files\Adobe\Adobe PCD\cache, Acrobat X professional works for about 10 minutes and then the same problem happens.

This morning I removed all Adobe programs from my computer (CS6 Web Premium and Premier Elements). I will try re-installing CS6 tonight. There seem to be several other people that have this problem and I am not sure what causes it. I don’t know if it happened after an MS Windows 7 update or an Adobe Acrobat update to 10.1.3.

Thanks,

Bill Byrnes

[signature deleted by host: Please do not post private information in a public forum]

J

john4243

Participating Frequently

If your case is anything like mine, it happened when you hit 30 days.

30 days (probably to the second) when Acrobat X spontaneously quit and stopped launching for me. (Ironically, I had an independent license for Acrobat Pro X that never gave me any problems. When I bought the CS6 Master Collection, I removed the 'independent' license for Acrobat X and installed it as part of the Suite.) What a headache!! Adobe, come on! After all I spent on this Suite... and being an 'early adopter' against my better judgement! At least let us know what the hell is going on! I'd like to at least know that you're working on a fix!

S

Sameer_A1

Participating Frequently

May I know what happens when you try to launch Acrobat?

It would be helpful if you describe on which OS you have acrobat too.

If you get any error message the exact erro rmessage would be helpful.

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