Actobat 8.0 Pro Closes Automatically

I have a possibly related problem on my ASUS A7JC notebook.
It's with Reader...
It silently does not start.

I have tried both version 8 and 7(.07?)
Originally I had a manufacturer installed version of 7 but the auto updates where looking for files located in the sysprep directory (Which is inaccessible and probably only visible when ASUS did the original build)
So I uninstalled the installation and tried to move straight to version 8
It refused to launch
I tried to roll back to version 7 but the fault still exists.
I tried to clean our HKLM&HKCU adobe registry and Program Files\Adobe before a reinstall with no success.
I have not yet tried the suggestions from http://www.adobe.com/support/techdocs/332791.html
I am willing to provide a log of file and registry access (Using SW from the sys internals website.)

My machine is a dual core, not sure if it is relevant.
Using DebugViewer (For capturing OutputDebugString messages) reveals no information.
The event log (System and Application) do not reveal the cause.
My machine recently had a svchost.exe fault which vas related to a corrupt Software Distribution directory for windows update service.
This has since been resolved and the PC updates are current as of 18 Dec 2006.
I have Nortons Anti Virus 2006 and System Works installed.
All is current and fully up to date.

Any help appreciated.

Thanks

Fred

One more question, (#6) for those experiencing the problem did you purchase Acrobat 8 from the adobe.com store?
Thanks
Jeff

p.s. please post emails if you liked to troubleshoot with me off-line.

Everyone,
I work in Acrobat Quality Engineering and with a little help from individuals who have replied to my inquiries I can tell you that Adobe is looking at this issue with great interest (along with some other issues posted). We are treating this issue very importantly. The difficulty has actually been in reproducing the issue in-house.

At this time we are still narrowing it down. It appears to be an uncaught exception that is aborting Acrobat. I feel that it is a problem with our Activation files, but I do not know anything more concreate than that right now. I'm still perplexed to what is causing the issue for those on this thread, but not for others.

Please keep posting if you can, it really helps especially since I can't reproduce this. Here are some questions I would like to collect data on:
1. Can you please post what day Acrobat stopped working for you? The causation may be linked to a software or OS update. If we can find the time period that will help. The original post was on 11/19.
2. How many days was Acrobat 8 working for you before the problem started? Sevearl (1-3)? About a week? Not at all?
3. Can you confirm that you activated the product?
4. Does Distiller launch and work? Or does it quit as well?
5. If you have Creative Suites installed can you confirm if you applied an update for CS during the time in question?

Thanks
Jeff
(Flo, I sent you several emails on Friday and just re-forwarded them today. Please let me know if you did not get them.)

Rick: Followed your lead on the NitroPDF 30 day trial. Since I can't read multipage documents in under 10 seconds, I had to make the move. Hopefully, Adobe can get to the bottom of this in 2006, which would be about 45 days from the original Woo Jim Lee posting of 11/19.

Anyhow, thanks for the link. I think A8 is a superior product, but I haven't gone through the Evelyn Wood speed reading class to be able to use it.

Have a Great Holiday!

Rick, I get your point. I guess I was feeling charitable in light of the season. As an owner of a design firm, right now this is beginning to impact me HUGELY and soon I will have to switch to another product and cut my losses. As I own many licenses this upsets me with the cost of our investment. I also had hoped to hear from then again after Thursday but they stopped responding all of the sudden. UGH. Have a great day.

Hi Flora...

We understand what you said about Adobe working on the problem...but it only takes a few seconds to edit a webpage/homepage, with one.."we're sorry for the inconvience" type sentence...to let folks know about this....it wasn't something sudden....this has been since early November, just by looking at the forums....it's the Adobe brass's (not tech folks)...own fault for not saying anything......even Microsoft does that....damage or no damage to rep.

P.s...(with respect)....they should be writing the apology...not you... :)

I am having the same problem on my new laptop. Does any one know if I am going to have to buy a new license if I am just transfering the program to a new pc?

Good morning,
Yes it does, we have been trying a plethora of possible fixes, all to noavail.

Does Acrobat still closes automatically when you launch Acrobat holding down the shift-key?

(select acrobat icon, hold shift, then double-click the acrobat icon to launch acrobat, this launches acrobat without plugins)

Good morning,
I too have been having the same problem and am frustrated as anyone here. We rely heavily on Acrobat. I must say however, that Adobe IS listening. I have been working with someone there to try a number of possible solutions and have volunteered the time to help as I feel the problem is HUGE. PLEASE remember that this is just one issue of many and they are working on it. I received emails regarding this all day yesterday up until 9:35 PM. I am confident a solution will be found soon. In the meantime, I have downloaded the trial previously recommended and hope that will serve my needs until this is fixed. PATIENCE please. Yes we all paid A LOT of money [and we use Pro here also] but sometimes I think we are forgetting that the creators of the software are human just like us.