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Participant
November 19, 2006
Question

Actobat 8.0 Pro Closes Automatically

  • November 19, 2006
  • 282 replies
  • 44725 views
I've just installed Actobat 8.0 Pro on my laptop and desktop. It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel Pentium D 820
1G Memory
Nvidia quadro FX 540

WJ
    This topic has been closed for replies.

    282 replies

    Participant
    December 15, 2006
    I am surprised that with so many complaints, Adobe is not moving any where.
    Participating Frequently
    December 15, 2006
    Ok...for those who are as desperate as me...here is a fantastic (alternative) program I've tried out...not all of the bells and whistles of Acro8..but it WORKS!...bookmarks and all.....and a 30 day tryout....(hopefully Adobe will get it together by then)...go here:

    http://www.nitropdf.com/professional/trial.asp

    I cringe at the high price I paid for AC/8...compared to this...

    I can't wait no longer to access my pdf's....!!!!

    Adobe...DO SOMETHING!!!!!!!!!!!!
    Participant
    December 14, 2006
    Hey people !

    I have the same problem on my Win xp laptop ( single core ), but I only started to have it AFTER I installed Adobe Premiere Pro 1.5...

    And non of the given solutions worked so far.
    December 14, 2006
    Hello, I'm posting again. I tried EVERY solution offered. I do NOT run dual core machine, two Xeon's with 4 gig RAM. This is maddening. You can certainly have my email address, I also activated successfully. fspector@excaliburconsulting.net What else can I offer to help? Obviously many of us are frustrated here. Maybe if we find a way to communicate the details to Adobe logically and systematicalyy they can then find a solution.
    December 14, 2006
    I'm having the same issue. Anyone have an idea? I really need it to work.
    Participant
    December 14, 2006
    Jeff:

    I activated my A8 and had no problems whatsoever......until I checked for an update. There was a quick download and obviously some type of installation and the program never worked the same again. Uninstall, repair, everything that has been mentioned on the forum I tried, nothing has solved the issue. I do have XPSP2 and Adobe CS2.x installed on the machine.

    I haven't owned the product 30 days. Actually, it was within a week of installation that the problem occurred. Again, I'm confident that the problem has to do with the download from "update" downloaded from the Adobe site.
    Participating Frequently
    December 14, 2006
    We've ruled out a few things already with the assistance of some helpful replies. (1) Updater plugin. (2) Corrupt Organizer database. (3) I've got all the MS Updates and I'm not seeing the issue. (4) A solution for A7 users with a similar issue points to an activation issue. Coupling this with the fact that several posts revealed that A8 was working and then started showing this issue after 30 days or so, I would like to hear if everyone has activated their Acrobat 8 products successfully. Furthermore, could it be a conflict with other Adobe CS 2.x apps (that also activate).

    Further summary: it appears that this issue is being seen on a wide variety of hardware as well, but only on XPSP2. If you are seeing this on Win2000 please let us know.

    If anyone is willing to post their email address I'll attempt to contact you directly for some troubleshooting. I work in Acrobat Quality Engineering

    Thanks
    Jeff Moran
    Participant
    December 14, 2006
    Further info

    I have tried all the suggestions and nothing has worked. I have left an error log with Adobe but not called Tech Supp.

    I can open a menu which keeps the program open but as soon as I close the menu A8 shuts down. I have also carried out a Repair and uninstalled and installed the tryout version, this also exhibits the same problem.

    Background, I used A8 last on Friday with no problems, I have been out of office until today (14th) and my machine was left in Standby. The problem was there as I opened A8 this morning.

    I also have A8 installed on my Tablet which is not online and this runs as it should with no shut down.(installed at the same time).
    Participating Frequently
    December 14, 2006
    >Just adding my name to the list of affected.

    Instead of just adding your name to a list, please tell us if you have tried any of the suggestions offered or if you have called technical support to troubleshoot the problem.
    Participant
    December 14, 2006
    Just adding my name to the list of affected.

    XP Pro
    AA8

    I can open my docs in LiveCycle 8 with no problems, just have the close down ofAA after 10 secs.