Actobat 8.0 Pro Closes Automatically

okay, thank you Mabo. I'm back to the drawing board on what the conflict may be. It sounds like, to try and summarize this thread, that the suggestions are:

1. hardware related. Dual core machines. What other hardware types might we be seeing this with? Q - does it only happen on 64 bit hardware?
2. MS Update conflict, can anyone comment on whether they think it was an optional or mandatory update? That could help narrow it down. I ask because I have all the updates on my XP 32 bit OS with Acrobat 8 and I'm working just fine.
3. I trust that we are seeing this from those that installed from CD media and from web store download media?

What else? I appreciate everyone's help here by the way.
Jeff

Removing updater also doesn't help.

I also removed "plug_ins" and "plug_ins3d" folders, this also doesn't help.

Maybe it has something to do with Dual Core? I've a Turion 64 X2 and figured out some programs which have problems with dual core (e.g. Firefox).

I am not ruling out a MS Patch issue. After checking the Updater plugin we can then see.

Thanks for the clarification -- wasn't aware that this feature worked within a database file.

I'm still wondering if this "10 second unexpectedly quit" bug is due to some conflict with a recent Microsoft security patch? Since I know I've seen my system get some automated updates over the weekend. Just curious...since it was a similar MS security patch that caused problems with Adobe Illustrator last year (remember the infamous WMF bug)?

good to know. Thank you for trying that for everyone. I'll look into Updater files. In the meantime, may I suggest one more troubleshooting idea that will help narrow that down?

Remove the Updater plugin
1. Open C:\Program Files\adobe\Acrobat 8.0\Acrobat\plug_ins
2. drag the updater.api file to the desktop (do not delete).
3. Launch Acrobat to see the issue is resolved. Please post the result.
4. After the test please return the Updater.api file to the plug_ins folder.

If this resolves the issue it would indicate a conflict with the Adobe Updater files. More thoughts after knowing this result.

Thanks again
Jeff

Deleting "organizer70" folder didn't solve the problem.

Organizer is a feature in Acroba 7 & 8 (File menu, Open Organizer) that displays thumbnail views of previously opened files. The information that it uses is stored in a "database" file. So by deleting it you would be losing your Previous History information. If you depend on that then perhaps let some one else volunteer to try this.

STUPID QUESTION: but what is an Organizer database?

the post about ""mysqld in Acrobat 8. GPL Violation?" makes me think it could be a corrupted Organizer Database. Would some one be willing to delete their Organizer database and re-launch Acrobat.

You can find the folder here:
1. C:\Documents and Settings\[[username]]\Application Data\Adobe\Acrobat\8.0\
2. Delete any folder that has Organizer in the name. (If you don't want to delte you can move it to the desktop and put it back when later)
3. Restart Acrobat.
4. please post if this was successful.

There was a similar issue for one of the Acrobat 7 dot releases if I recall correctly. If it is not this then I suspect it could be a conflict with the Updater plugin, which will take some troubleshooting to find what file(s) might be causing the issue.

Thanks
Jeff

Ok, I've created a log file from ProcMon, isolated to Acrobat. Had to use excel, because it's alot of info and frankly couldn't print to PDF! :)

Download, save and view it here.
http://www.bigrivergroup.net/AdobeLogfile.xls

For those of you that can understand the functions, keep an eye out for:

Buffer Overflows starting at: Cell # 33849 -
Buffer Overflows at: Cell # 35582

Failure to create Acrobat.exe.local: Cell# 36572

Exit Process at: Cell # 36680 and 366681

Look forward to some responses...