Skip to main content
Participant
November 19, 2006
Question

Actobat 8.0 Pro Closes Automatically

  • November 19, 2006
  • 282 replies
  • 44727 views
I've just installed Actobat 8.0 Pro on my laptop and desktop. It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel Pentium D 820
1G Memory
Nvidia quadro FX 540

WJ
    This topic has been closed for replies.

    282 replies

    Participant
    December 11, 2006
    Count me too! I have the same problem and nothing helped me. (Vista Business x64)
    Participating Frequently
    December 11, 2006
    I've got the same problem, I'm running Acrobat 8 Pro on Vista x64 Enterprise. Non of the solutions mentioned in this Thread solved the Problem.
    Participating Frequently
    December 11, 2006
    Has anyone optmized their system by disabling startup services?

    As for process monitor, you want to look at where the acrobat.exe was last active and investigate what processes were active just before and after it, and if there are indeed any errors.

    Also you want to stop as many applications and processes as possible before monitoring in order to avoid useless info being generated.

    Try and put a log file online and post a link so other can have a look at it as well.

    Looking at the mysql error, this problem maybe related to the organizer.

    Try the solutions in this document and see if they solve this issue or not:
    http://www.adobe.com/support/techdocs/331958.html

    obviously replace 7.0 with 8.0 where needed in the document above.
    Participating Frequently
    December 11, 2006
    I just downloaded and ran Microsoft's Process Monitor several times, looking for access denied messages, particularly in the registry, while Acrobat.exe was running.

    Despite filtering as much rubbish out as I was game to try , there was still a *lot* of information generated during those 10 sec and 1 minute periods. But nothing that my limited understanding told me was an error likely to cause our problem.

    I have still not heard back from Adobe support.

    I'm cross posting this to the other thread (Acrobat 7 Pro closes without warning after one minute) which is also getting traffic.

    jjj
    Participant
    December 11, 2006
    Count me in!!! Stopped working last night!
    Participating Frequently
    December 11, 2006
    Hi MarkATS...

    Yes...it does return...also a file in the same directory called "UserCache.bin" goes and comes back.

    >>> I've counted 6 people so far.

    Well, some are under different category names...like "not starting" or a similar problem with acrobat 7. Much more than only six people. Google search reveals similar problems also:

    http://www.google.com/search?q=acrobat+Can%27t+open+and+lock+time+zone+table:+Table+%27mysql.time_zone_leap_second%27+doesn%27t+exist+trying+to+live+without+them&hl=en&lr=&filter=0
    Participating Frequently
    December 11, 2006
    >This error below was located in a file called "Administrator.err" located in the directory: C:\Documents and Settings\Administrator\Application Data\Adobe\Acrobat\8.0

    If you delete this file, then start up Acrobat and let it quit again, does this file return?
    Participating Frequently
    December 11, 2006
    >This is terrible...with so many people with the same problem for a NEW version...

    I've counted 6 people so far.

    >this is wrong of Adobe to nearly ignore this

    Have you called tech support yet? There needs to be some troubleshooting done as not everyone is having this problem, so they need to find out what makes your system different than a lot of other users who aren't having the problem.
    Participant
    December 11, 2006
    Rick,
    Great tool. Thanks for sharing.

    -----------------------------
    Participating Frequently
    December 11, 2006
    I downloaded it...have no idea what I'm looking at... :)

    Any way to fix this? This is terrible...with so many people with the same problem for a NEW version...this is wrong of Adobe to nearly ignore this....at least if they said they were working on the problem......

    Is there anything that can be tried?....Anybody???

    This error below was located in a file called "Administrator.err" located in the directory: C:\Documents and Settings\Administrator\Application Data\Adobe\Acrobat\8.0

    ----------------------------------------------------------

    061210 21:11:20 [Warning] Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them