Adobe acrobar pro dc problema video

Hi Guillermo

Hope you are doing wel and sorry for the trouble. As described you are unable to play video  in Acrobat Pro DC application.

Is this a behavior with a particular PDF file or with all the PDFs? please try with a different PDF file and check.

What happens when you try to play the video, do you get any error message? If yes, please share the screenshot of the same for a better understanding.

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help > Check for Updates and  reboot the computer once.

Also, please try to repair the installation (Win Only) from help menu. Go to Help > Repair installation.

If it doesn't work, please turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

You may also try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

Also, please check out the help page - https://helpx.adobe.com/acrobat/using/playing-video-audio-multimedia-formats.html

Regards

Amal