Adobe Acrobat 8.1 has stopped working.. Acrobat Reader same.. Vista..

I can't find any information about how to uninstall plug-ins. I've tried moving the files in the "plug-ins" folder but Adobe still loads them.

I don't think that it was due to a bad install, I've tried reinstalling about 5 or 6 times (including older versions 8.0 and 8.1.1). Of course there is a possibility that the file is corrupt, but it opens fine when I shift-click to launch Adobe so I don't think so.

b How do you uninstall plug-ins?

I think if I could just uninstall the plug-ins one at a time until I find the problematic one I'd be golden.

Thanks,
Mycah

try installing them one at a time OR it may have just been a corrupted plug-in. Reinstalling them may be all you need.

LNail,

AWESOME!!!

I was able to get it working after disableing the plug-ins by holding the shift key. Thank you.

However, can you provide any other recommendations? I haven't loaded any plug-ins, I have a completely out of the box install for both Reader and Acrobat which means that there is a problem with one of the plug-ins that are installed by default.

How do you figure out which plug-in is causing the problem?

How do you disable plug-ins one-at-a-time?

Any help you could provide would be greatly appreciated. You've already helped me a bunch though:) At least I can provide this to people as a work around for now.

Thanks again,
Mycah

Mycah,

Pressing the shift key when double clicking on Acrobat or Reader will disable any plugins or extensions. If it starts up, then you know it is a plugin or extension. If it doesn't, then there is something more wrong. It could be the permissions, which can only be fixed by a complete uninstall.

I had done several uninstall/re-installs, to no avail. But MY problem was that I wasn't deleting the plugin as well, nor was I deactivating in between installs, which is what caused the permissions issue.

My suggestion. Press the shift key and open Acrobat. If it doesn't open, uninstall Adobe from Control Panel -> Programs & Features, then navigate to C:\Program Files\ and delete the Adobe folder (this will stay if there are any third party plugins) or move it to your desktop. Reinstall Acrobat and any plugins. This should work for you.

lnail

It would be very helpful if the solutions weren't so vague. Can you please provide the information on how you specifically addressed this issue?

I have several users (Acrobat and Reader 8.1.x) that are having this same problem. It's causing a lot of wasted time and frustration.

It sounds to me like this is something wrong with the software. It doesn't seem likely to me that several different users would have this problem if it weren't a problem with the software that needs to be fixed.

Anyway, it would be really helpful to have some steps to try. It looks like I have about 30 different plug-ins and I don't want to have to try going through them one at a time.

Thanks

Great that it worked, though it sure does not sound like a simple solution. Bill

Bill,

It took calling into Adobe Customer Service. Long story short.. A corrupted plug-in AND a permissions issue was causing the problem.

It took uninstalling the plug-in and Acrobat and Reader, deleting some folders, reinstalling Acrobat and then reinstalling the plug-in, and all in a new user account, to get it fixed.

Now I can go back to work.. Any questions, just let me know. I learned a lot just by the questions that the CS guy asked.

lnail

Solved how? Please let us know.

solved

Bill,

There is no such task running. I have tried the "Repair" option from Add/Remove Programs on Pro.

I have uninstalled Reader again and left Pro on. When opening Pro, I get the error that the program has stopped working and Windows says that it is caused by Reader. Any thoughts?

L Nail