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_LNail_
Participating Frequently
May 4, 2008
Question

Adobe Acrobat 8.1 has stopped working.. Acrobat Reader same.. Vista..

  • May 4, 2008
  • 23 replies
  • 21613 views
I have installed Reader 8.1.2 and Pro 8.1.2. Pro doesn't even show a splash screen on starting up and goes straight into windows alert dialog that "Adobe Acrobat 8.1 has stopped working". "No known solutions are available".

Reader will show a splash on start-up and then go into the same windows alert dialog.

I've uninstalled and re-installed several times today. It was working fine last evening. Today it won't startup. There has been NO changes to the computer or software during this time.

Does anyone know of a fix or a workaround? Mission-critical machine here.

lnail
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    23 replies

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    Bill12
    Inspiring
    May 5, 2008
    Any way, have you tried to find the AcroRd32 task running in the background. If it is there, disable it and try using Acrobat again. You may look to see if any other strange tasks might be running that might be a problem.

    If you reinstall, you need to use the MS cleanup utility after the uninstall and also delete the folders that the installation was in. This gives the reinstall a fresh chance to come up. Be careful as you might run into registration issues with multiple installs of Acrobat. I assume you have tried a repair. They renamed this option in VISTA to something like Programs or such. I am not at a VISTA machine right now and do not remember.
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    _LNail_Author
    Participating Frequently
    May 5, 2008
    Bill. I've been running Reader and Pro on the same machine for over a month now with no issues, and this was out of the blue.
    B
    Bill12
    Inspiring
    May 4, 2008
    Be sure that the AcroRd.. task is not running in the task list and try again with Acrobat. It may be that there is a conflict with both Reader and Pro. There is no need for Reader, particularly when you have the same versions. Adobe does no recommend the combination -- it appears to be a result of the parts that are left resident as tasks in the background.
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