Adobe acrobat crashes whenever I SAVE AS a PDF

Question

I have Adobe Acrobat Reader version 2023.001.20174|64-bit with AGM version 7.000.00004|64-bit and Core Version 23.256|64-bit

Wheneve I open a PDF and try to SAVE AS (so I can save it into a specific directory vice the download ) the Reader crashes. This happens with downloaded PDFs or copied/moved PDFs. I've tried uninstall/re-install and nothing prevents this.

Please help.

TIA
Mark

Amal. · Answer

Hi @StriperSeeker

Hope you are doing well and sorry to hear that.

As you are on the latest version and already tried removing and reinstalling the application with no luck.

Please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.
If it still doesn't work, please collect the crash logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

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