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stianb36637452
Participant
January 17, 2022
Question

Adobe Acrobat DC 64-bit refuses to launch

  • January 17, 2022
  • 2 replies
  • 333 views

Adobe Acrobat DC (64-bit) on Windows 10. Version 21.011.20039.

Whenever i try to launch the program, or open a .pdf nothing seems to happen. No error messages.

Rebooting the computer helps sometimes, but after a while the problem returns. Previously a workaround was to exit all Adobe related in Task Management, but this no longer works. Tried both repairing the installation, and uninstall+install, but this has not solved the problem.

 

Any ideas for further troubleshooting? I have this problem on several computers.

This topic has been closed for replies.

2 replies

A
Adobe Employee
atir.husain
Adobe Employee
January 18, 2022

Hi,

Can you let us know what happens on launching Acrobat, if Acrobat.exe runs and exits silently or keeps running in background and no Application UI is shown.

 

Amal.
Amal.
Legend
January 17, 2022

Hi there

 

Hope you are doing well and sorry for the trouble. As described, Adobe Acrobat DC 64-bit refuses to launch. 

 

As you have the most recent version and tried repairing and removing and reinstalling the application with no luck.

 

Please try to reboot the computer once and see if that works for you.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Regards

Amal

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