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A
atms6
Participant
October 21, 2022
Answered

Adobe Acrobat DC Continuous update failure to update

  • October 21, 2022
  • 13 replies
  • 26531 views

Hello everyone, as of recently we have been unable to open Adobe Acrobat without it basically failing and wanting to close down. I believe it is connected to this Adobe Acrobat DC Continuous update failing to update or even install I think. I don't even know where to begin, but this is important to me as her career and education depend on it, I would appreciate any help. You can find me at (email removed by moderator).

    Correct answer AimeeAnders

    This also worked for me.  Thank you for the information!

    13 replies

    P
    P Knight
    Participant
    April 17, 2025

    Adobe Acrobat DC Continuous version 25.001.20458 continues to fail to update.  

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    April 17, 2025

    Hi P Knight,

     

    Thank you for reaching out.

     

    Please try manually updating the application. In Acrobat, go to Menu > Help > Check for updates.

    If that does not work, try reinstalling the application using the following steps:
    -Remove the application and run the cleaner tool (https://adobe.ly/43S3VXi).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://adobe.ly/4jgn5Lo;

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    B
    Bob.Funkey
    Participant
    October 20, 2025

    This is an Adobe problem that has been going on for years!  The last time adobe returned the error that Adobe Updater could not write to my registry.  None of us should have to jump through hoops just to have any program do an automatic update of itself.  I am tired of spending a half hour of my time everytime there is an update to install.  Fix this adobe!

      Y
      yolanda23623139hify
      Participant
      August 28, 2024

      I went to Task Manager and closed anything that was Adobe. I then went back to Norton and competed the update. The conclusion is the update could not be done while Adobe was running in the background. I restarted my PC and Adobe restarted itself.

      A
      Accord Advising LLC
      Participant
      August 23, 2024

      I was able to get Norton Software Updater to run successfully by going to Task Manager and closing all of the Adobe programs that were running.

      M
      Mariano5FBB
      Participant
      August 10, 2023

      I am getting an Error 1706 when attempting to update Adobe Acrboat Reader DC to the new 23.003.20269 update.

      J
      janvanderauwera1@gmail.co
      Participant
      August 10, 2023

      Ik heb zelfde probleem

        R
        RandySeale
        Participant
        February 16, 2023

        I have had the same problem since I updated to the subscription version of Adobe in 2022. Norton Updater kept telling me the update was there, but it would never update. I found a method that has worked for me and wanted to share. I opened Adobe Acrobat and did a manual update. That failed to update. However, I immediately re-ran Norton Updater and lo and behold, it found the update and applied it to Adobe Acrobat DC Continuous. No more update message. Knock on wood, so far so good!  I hope this works for you.

          A
          AimeeAndersCorrect answer
          Participant
          August 23, 2023

          This also worked for me.  Thank you for the information!

            A
            abagail.d.
            Participant
            February 2, 2023

            I am not sure how to fix this issue:

            Ever since we updated, one single user keeps getting this error 0:521

            She says, “it happens when I am trying to open documents, that I have to save to a G drive file to be swept into OnBase. I can open some and then it will give me the error and I have to restart everything. But even after restarting everything it will do it again.”

            I wanted to see if it was user or device issue, I gave her a replacement, and it occurred on that machine as well. I uninstalled & reinstalled on her PC this morning and as soon as she logged in and started working, she got the error again.

            She does work with a scanner and it only seems to happen when she finishes one PDF and is opening the next. 

            Version 22.003.20314 - PROBLEM STARTED AFTER THE LAST UPDATE - NEVER HAD AN ISSUE BEFORE - WE PAY FOR THIS SERVICE.

             

            D
            defaultq2tov6sypkes
            Participant
            January 29, 2023

            Yes, I am having the same problem, I uninstalled and reinstalled my software...found the file for 64 bit and downloaded it and still my pdf's won't download or print. My norton software shows this file 22.003.20314...help

             

             

             

              O
              Olaseni27403398c2au
              Participant
              December 2, 2022

              Help!!! For some months now, everytime I try to open adobe, it crashes. I have tried all I could but the issue has persisted. I have even uninstalled and reinstalled to no avail. I am a paying subscriber to Adobe and I hope that someone can help to resolve the issue.

               

              Thanks,

                Cloud 9 WP
                Cloud 9 WP
                Participant
                December 2, 2022

                I am also showing that the program named, specifically "Adobe Acrobat DC Continuous" needs to update. However, this continues to fail on the update - and appears to be several MAJOR versions behind the latest version. 

                 

                Current Version: 19.012.20040

                  Latest Version: 20.003.20282

                 

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