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R
Rick27474169bh5i
Known Participant
September 27, 2023
Question

Adobe acrobat DC. Letters on top of letters how can i fix it

  • September 27, 2023
  • 2 replies
  • 4727 views

I reinstalled the software, I ran updates, repair, enabled protected view and checked to trust all files and certificates on preferences and nothing fixed the problem. Ill attache some pictures. i dont know what to do next 

the user states that its happening when opening the pdf files on dc 

    This topic has been closed for replies.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 13, 2023

    Your screenshots look like a scanned PDF with some text above the “images”.

    ABAMBO | Hard- and Software Engineer | Photographer
    Amal.
    Amal.
    Legend
    September 29, 2023

    Hi @Rick27474169bh5i 

    Hope you are doing well, and I'm sorry to hear that you're experiencing this issue.

     

    Let's go through some steps to troubleshoot:

    1. Is this Issue Specific to One PDF?

      • Try opening a different PDF file to see if the problem persists. If it's isolated to one file, please share it with us for further investigation.

    2. File Location

      • If the PDF is on a shared network/drive, download it to your computer and try opening it locally.

    3. Check Acrobat Version

      • Verify you have the latest version (23.06.20320) by going to Help > About Acrobat. If not, go to Help > Check for updates, then reboot your computer.

    4. Repair Installation (Windows Only)

      • Attempt to repair the Acrobat installation from the help menu.

    5. Reset Acrobat Preferences

      • Follow the instructions here to reset Acrobat preferences to default.

     

    Please try these steps and let me know if the issue persists.

     

    If you have any further questions or need additional assistance, don't hesitate to reach out.

     

    ~Amal

    R
    Rick27474169bh5iAuthor
    Known Participant
    October 9, 2023

    Is this Issue Specific to One PDF? no multiple Pdf's. 

     

    File Location : yup i did and nothing. 

     

    Reset Acrobat Preferences: yup i renamed it and it did not fix the issue. 

     

     i attached a picture of another one with the same issue. words not looking right and words on top other words. 

     

    Check Acrobat Version : Version 2023.006.20320

     

    Repair Installation: i ran an installation and it did not fix the problem.

     

    Reset Acrobat Preferences: i changed it to old but nothing. The windows registry part it wasnt very specific. i could not find the folder [DC/2017/2020]

     

     

     

    Amal.
    Amal.
    Legend
    October 13, 2023

    Hi there,

     

    Please go to Edit > Preferences > Page Display > Under rendering , Select 'Use local fonts' > click OK and reboot the application and check.

     

    Also, try to do Save as other  > OPtimized PDF > Under, Fonts Check for any unembedded fonts  and try to retain those fonts > Click OK and reboot the application and see if that works.

    Also, please share the PDF file in question for checking at our end.

     

    ~Amal

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