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ceriel26069959g8ml
Participating Frequently
September 12, 2022
Answered

Adobe Acrobat DC shortcut keeps reappearing on desktop.

  • September 12, 2022
  • 41 replies
  • 71419 views

Is there an option to turn off this GRUESOMELY ANNOYING reappearing of this shortcut?
It does this at home and at work every so many weeks. At home I can just delete it, but at work I need to ask IT department every time to do this....

Is this just commercial branding?
What is the point of having this shortcut anyway?

    Correct answer JR Boulay

    "This issue is addressed with the new version of Acrobat - 23.01.20143"

    Amal. this problem is not solved.
    During the disastrous* update to version 2023.006.20380 the icon reappeared on my desktop once again.

     

    * See this topic: https://community.adobe.com/t5/holding-room-discussions/crazy-and-brutal-update-bis/m-p/14248473

    41 replies

    Show previous replies
    markt19269400
    markt19269400
    Participant
    February 16, 2023

    I've been using Foxit at work for years. Today, I came home to what would be my final reappearing desktop shortcut icon and replaced Acrobat with Foxit here, as well. As Empowered5EE9 pointed out, Adobe do not need to care about appeasing a handful of users (like me) who dislike the spammy desktop icon that comes with their free PDF reader. You have two options: complete the agonizing task of deleting a shortcut from your desktop every once in a while, or uninstall Acrobat.

    E
    eric27632777efr2
    Participating Frequently
    February 16, 2023

    Some of us, like myself have to use Adobe at work, for work, as it comes with the creative suite. Those of us in this group, have paid lots of money on a yearly basis to have 10-15 licenses for 10-15 different users. This group should have a third option. Complain until it's fixed. I have spoken a couple of time on this. Lighthouse used to do the same thing (leave an icon after updating) but doesn't anymore. It can be fixed. I will continue to advocate for the corrections. Thank you for your input and list of options though. Oh and Firefox also leaves an icon for its browser on the desktop after updates. 

      M
      Michael28442328imc2
      Participant
      February 16, 2023

      Yes! PLEASE STOP this annoying practice placing your icon on the deskop every update!

        E
        Empowered5EE9
        Participant
        February 2, 2023

        In what world would Adobe commit resources to this.

        There is absolutely no profit in it for them. 

        If this annoys you then stop using Acrobat reader. It annoys me intensly, however we have some form creators that require Acrobat reader to fill in their forms so can not uninstall it.

        A
        ACilluffo
        Participating Frequently
        February 2, 2023

        The profit is in preventing loss of customers, as many above have implicitly or explicitly stated.

        E
        Empowered5EE9
        Participant
        February 2, 2023

        Given that this a free app

        1) you can barely call the posters here customers

        2) adobe does not care if 30 or so people stop using an app that costs them money to produce and has no return

         

        Remember the outcry when they went to the subscription model, people threatened to stop using adobe products, in the end no one did.

        F
        FcknShrtctOnDsktop
        Participant
        January 30, 2023

        Any updates on this? I have the same issue with the latest version, that I just uninstalled due to this SUPER ANNOYING CRAP.

        Anyway to get a signal when it's fixed so I can install the product again?

          A
          Aaron28129847lo3c
          Participant
          January 27, 2023

          January 2023 and this is still an issue. Best solution I made is to remove Adobe and use Foxit. Adobe obviously want to invade your computer to market their brand, it's got nothing to do with helping you out as a user. It's an easy fix to move on from Adobe and stop thinking they are the best or only solution for PDFs. It's an outdated company trying to stay relevant.

          D
          Duncan28136910nxdh
          Participant
          January 27, 2023

          I'm out - This should not be an issue. I deleted the shortcut so many times and just wasted 20min scouring the advanced options to come here and find to no avail. 

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          January 30, 2023

          Hi all

           

          We are sorry to hear that, would you help us with the fresh Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud stotage, just upload the log files to the cloud, generate the link and share that link with us so that we can isolate this issue for the fix.

           

           

          Regards

          Amal

           

           

           

          M
          Merkury
          Participant
          January 23, 2023

          23.01.2023 and this bullcrap happened again.

          I have been reinstalling the program couple of times with no effect and today around 10 AM I got this useless icon again on my desktop.

          I guess Adobe Support doesn't give a crap about this bug since it's not been patched for around 4 months now?

          T
          tookitogo
          Participant
          January 23, 2023

          4 months? People have been reporting this issue for years. 

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            January 23, 2023

            Hi there,

             

            We are sorry for the trouble. Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and then reinstall the application using the customization wizard and try turning off the shortcut option from the customization wizard window as described here https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/basics.html.

             

            Let us know if you experience any trouble and need more help.

             

            Regards

            Amal

            D
            Daniel27916223z7l1
            Participant
            January 12, 2023

            Jan 12, 2023 - still this BS shortcut no one use keep re-appearing, looks like is time to give Foxit a try! brain dead marketing decision

            A
            ARMEN27685200w6zu
            Participant
            December 23, 2022

            Hello,

             

            You may want to try this if the icon is annoying to you. This works for windows 10 maybe windows 7. Delete the icon now if you want then in the search bar type "Task Scheduler". Select run as administrator. When it loads, look for "Adobe Acrobat Update Task". Right click and hit disable.  This would stop adobe from automatically running updates behind the scenes. If you need to update, you can always run updates on your own but remember the icon will come back. Let me know if it works for you.

             

            Armen

            Cranked
            Cranked
            Participating Frequently
            January 12, 2023

            So a fix that's not a fix, just a workaround to avoid updates.
            Adobe allegedly had this logged as a bug way back, all they needed to do was offer the installer the option to not have a desktop shortcut. Instead, they continue to roll-out updates which do the same thing, over and over. 

            I used to subscribe to some Acrobat related plug-ins, despite my frustration to the now commonplace move to subscriptions instead of a single purchase for a single plug-in. You can understand the business logic in a world where profit is king - 'Why sell someone a project for £20 which they'll use for a decade when you can charge then £10/year forever?' We're all being exploited and nobody seems to object any more. 
            In this case, however, I've found Foxit. The functionality I require is present in the free version and apart from a small, annoying animation in the top right corner Foxit is now my recommended product for pdf work. Adobe has lost me and other users forever, and over something so simple as an inability to permit users to keep a tidy desktop.

             

              Cranked
              Cranked
              Participating Frequently
              November 22, 2022

              Hmm. My initial comment from mid-October seems to have been removed. Maybe it was a little bit rude for Adobe.

              Considering the responses made since then and other issues with Adobe not associated with this thread, plus Adobe's apparent ignorance of this 'bug' reported by their employee Suvak mid-October ("Sorry for the trouble. We have identified the issue and a bug is logged. We understand how frustrating this might be and our team is working to get it fixed at the earliest possible."), it's clear that the bug wasn't logged and Adobe doesn't give a s**t. The updates still place the icon on the desktop, having used the software since it first appeared I've never opened it with anything other than the document that I wish to view. Some muppet at Adobe clearly behaves otherwise.
              I'm happily using Foxit now, which is more capable than Acrobat in so many ways and particularly when viewing engineering drawings. Adobe can poke Acrobat where the sun doesn't shine.

                B
                brian-j
                Inspiring
                November 18, 2022

                Acrobat just updated to 2022.003.20282 64-bit on my computer and the desktop shortcut was automatically created. This has been happening for a long time... is it really a bug or intended behavior? I don't want a desktop shortcut created when the app updates.

                  R
                  randy26891693mlbr
                  Participant
                  November 18, 2022

                  Based on the lack of positive change and the lack of a real response, I believe it is an intended behavior. For some reason, the people at Adobe think this will get them more paid subscribers or purchasers of their program.

                  Unless there is someone at Adobe who enjoys irritating people.

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