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R
Reginald29564342ltvv
Participant
October 31, 2023
Question

Adobe Acrobat is not recognizing my PIV card

  • October 31, 2023
  • 1 reply
  • 1527 views

I'm trying to sign a number of documents with my PIV card. The card is recognized by my laptop, but when I try to create a digital signature, I get the following message: "Adobe Acrobat could not find any new digital IDs. If your digital ID is on a hardware token, please make sure it is plugged in and the token interface is properly configured."

If my laptop is able to read the card, I'm not sure why Acrobat is having issues.

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    October 31, 2023

    Hi @Reginald29564342ltvv 

     

    Hope you are doing well and thanks for reaching out.

     

    Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/the-credential-selected-for-signing-is-invalid-army-cac-mac-os-10-14/m-p/10489417#M55738 and see if that works for you.

     

    Let us know how it goes.

     

    Regards

    Amal

    R
    Reginald29564342ltvvAuthor
    Participant
    November 1, 2023

    Those are the steps I previously tried. My card is plugged in and it is recognized by my laptop, but as I mentioned in the original post, when I try to create a new signature, I recieve an error stating "Adobe Acrobat could not find any new digital IDs".

    Amal.
    Amal.
    Legend
    November 3, 2023

    Hi there,

     

    We are sorry to hear that. Please check for any missing/pending updates for the PIV card driver and try updating it and see if that works for you. 

     

    Regards

    Amal

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