Skip to main content
Correct answer Amal.

Hi there

 

Hope you are doing well and sorry for the trouble. Yes the steps are same for Windows OS.

 

Please go to Edit > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show Online storage when opening file' > Click OK and reboot the computer once.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

2 replies

Participant
December 13, 2021

Hola, me pasa lo mismo. Cuando quiero guardar un PDF, en Adobe, se abre una ventana en blanco. Como lo solucionan???? 

Participant
December 13, 2021

Hola, la solución es bastante sencilla.
1. Ingresa el documento que quieres guardar 
2. ingresa el siguiente comando Ctrl + k
3. En la categoría  general  desmarque las siguientes herramientas

  • Mostrar el almacenamiento en línea al abrir archivos.
  • Mostrar el almacenamiento en línea al guardar archivos.
Amal.
Community Manager
Community Manager
May 17, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the white blank screen when you try to save the PDF file .

 

If the file is stored on a shared network/drive, please download it to your computer first and then try to save it and check

 

If it doesn't work please try the following preference settings and see if that works for you. Go to Adobe Acrobat > Preferences > General > Uncheck 'Show online storage when saving files' and 'Show online storage when opening files' > Click OK and check .

 

Also, please try to reset the Acrobat preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works for you.

 

If it still doesn't work, please try to create a new test user profile or enable the root account in Mac and try using the application there.

 

Regards

Amal

Participant
September 17, 2021

Muchas gracias por la información. Me resolvió el problema. Muchas gracias.

Participant
October 26, 2021

Hola, disculpa en que parte en cuentro lo de preferencias?

Sirve igual para windows?

gracias