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Philipp5E5A
Participant
December 9, 2020
Question

Adobe Acrobat Pro 2020 freezes completely when clicking on "save"

  • December 9, 2020
  • 2 replies
  • 3620 views

Hello I've got a huge problem. After upgrading to mac os Big Sur, Adobe Acrobat Pro has a really high cpu usage. I can use the problem normally but when I click on save multiple times, the program freezes and nothing is saved. This is extremely bad and I've already lost important data due to this issue. I never know when I click on save if the program decides to stop working. Can anyone help me? I've updated to the last versioin and already deinstalled and reinstalled it completely. I have Version 2020.001.30018

 

Thank you for your help

This topic has been closed for replies.

2 replies

D
default71xj3xvjg7cy
Participant
August 12, 2021

This has been, and continues to be, an issue for me as well. I have used Adobe Acrobat Pro for decades, but have accepted the need to use a different product. For all users, but particularly those that prepaid for the full version of the software, this is unacceptable. It renders the product entirely useless. It has now been 9 months since the above user posted this issue and I have had the problem for a similar time period. I imagine many other users have the same issue. Extremely disappointing.

Amal.
Amal.
Legend
August 13, 2021

Hi there

 

Hope you are doing well and sorry to hear that the issue still exists.

 

Would you mind sharing the detailed steps/workflow you are doing that leads you to the application freeze/crash? Also, please share a small video of the issue for a better understanding.

 

Also make sure you have the latest version of Adobe Acrobat 2020 installed version 20.004.30006. Go to Help > Check for updates and reboot the computer once. You may also download the patch manually from the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

 

Amal.
Amal.
Legend
December 10, 2020

Hi Philipp,

 

Hope you are doing well and sorry for the trouble. As described, the application is freezing on clicking on save.

 

Are you saving the file on cloud storage, on shared drive or locally on your computer?

 

Please try to reboot the computer once and see if that helps.

 

If it still doesn't work, please try to reset the preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1 

 

If it still doesn't work , please create a new test user profile on your computer or enable the root account in Mac and try using the application there and check.

 

You may also look at the steps provided in the help page https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that helps.

 

Let us know how it goes.

 

Regards

Amal

 

 

P
Philipp5E5AAuthor
Participant
December 10, 2020
Hello Amal,

I am using One Drive to save my file. Could this be the problem?

Rebooting didn’t work unfortunately but I will try the other steps.
Amal.
Amal.
Legend
December 11, 2020

Hi Philipp

 

Thanks for sharing the details.  In addition to the steps shared earlier, please try to save the PDF on your computer locally and check if that is working fine. Also, please try to save it to a different cloud storage and check.

 

Regards

Amal

 

 

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