Hi all,
Sorry for the experience and thank you for bringing this to our notice. We appreciate your patience on this.
I would like to mention deleting Acrocef.exe is not an Adobe’s recommended solution or a workaround for this issue. Deleting the process might lead to malfunction of the various features of the product associated with the process. That being said, we are currently tracking this issue and will keep you posted.
You may help us further by providing logs from your machine to investigate it further. For performance-related issues please follow the following steps carefully and help us with the logs:
- Logs from task manager:
- Launch Adobe Acrobat Pro or Adobe Acrobat Reader.
- Launch Task Manager, by right-clicking on the taskbar of the screen and choose Task Manager. Make sure you have the “Processes” tab available/clicked.
- When the issue occurs right-click on Acrobat of Reader process to create dump files (screenshot attached)
Step 1: Download the Procmon tool from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
Step 2: launch procmon.exe.
Step 3: Set the below filter in procmon (optional ), do the required steps/ workflow and save the logs in the end.
The process dumps along with procmon logs will help us investigate the issue in detail. Once the logs are available, please upload the log files to either ( Dropbox, OneDrive, Google Drive or any other cloud option you have) and share the public link with us via private message:
How to send a private message: https://forums.adobe.com/thread/1184148?start=0&tstart=0
Tariq Dar
AdChoices