Adobe Acrobat Pro DC freezes for several seconds after opening a PDF - Windows 10

Disabling Signature verification did not work for me. Acrobat does freeze without even opening a document. I've noticed that it seems to be checking for online notifications. Once it "unlocks" the notifications in the top right corner light up.

I have been having the same issues on two different computers sharing the same network for a couple of weeks - intermittent slow response time when:

- opening Acrobat before the recent file list appears

- opening files

- trying to save files (save as function)

- when displaying a form (it sometimes comes up in bits and pieces - i.e. text displays several seconds before fields)

- when trying to scroll after the first page displays. 

These symptoms do not appear every time, but often enough during the day to be highly noticeable and aggravating.

I have 2019.010.20098 installed.  Adobe Reader is not installed, but Creative Cloud is.  Most of our files are stored on a NAS here in the office, so I thought it might have some connection with that, but other programs are not similarly affected.  I have not tried the remedial steps recommended by Akanchha yet (cleaning and reinstalling) in the hope that a definitive solution will arise.

Also have this issue. Reader is not installed on my machine.

I'm having the same problem in my organisation across Server 2016 installations of Adobe Acrobat Pro. We're on version 2019.010.20098.

I have tried uninstalling everything and reinstalling from scratch but are having the same issue. I don't have Reader installed and I've already tried unticking the 'Enhanced Security' option which didn't make a difference.

I have the same issue when files open, but also getting constant freezing moments after every other little action performed.  Vers 19.010.20098

I tried turning off signature check on open.  I think it might have helped the opening pause, but I'm not certain because everything else is still being met with a couple second pause.   One example, adding watermark text, I get through typing a word and only two letters were typed.  I must wait, might see one more letter pop up.  Might not.  Then my cursor comes back and I know I can type again.  Right after finally getting the full watermark text in, it locks again.  On and on through out the whole time using it.

I might try one uninstall but this suggested step has never worked for any of my issues in the past.  I doubt I'm going to bother with "hidden admin" accounts and any of those suggestions.  I will attempt to roll back to prior versions first.

Hello everyone. This is an update to a previous post where I suggested disabling signature verification. Unfortunately, not long after I posted that suggestion the freezing episodes started again. I tried the cleaning tool and while I was doing that, I noticed I had Acrobat DC, Creative Cloud and Adobe Reader installed on my machine. I uninstalled everything. If it had the name Adobe associated with it, I removed it. I even deleted any remaining folders I found that had the name Adobe.

I reinstalled Acrobat DC through my subscription, (only Acrobat DC, nothing else). I appreciated the fact that all my settings and preferences were maintained. The tool bars were reconstructed exactly the way I had them configured before the uninstall.

I've opened at least a hundred documents and have not encountered the freezing that was occurring before.

I think there might have been a conflict with the Adobe Reader program and Acrobat DC program.

Crossing my fingers

Hi All,

We apologize for the delay in follow up.

Thanks for trying the troubleshooting steps suggested and sharing the updates. To get this issue escalated further and to know the root cause of the problem, we request you to check with the few more further troubleshooting steps suggested below-

1- Run the cleaner tool and remove the application once- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reinstall it through- Download and install Acrobat DC subscription

2- If you have got any internet security software installed, turn that off for a while and relaunch Acrobat.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

3- Create Hidden Admin account and following these steps, and open Acrobat in hidden account.

1-Hold the Windows Key while pressing “R” to bring up the Windows Run dialog box.

2-Type: net user administrator /active:yes

3-Press “Enter“.

Replace “yes” with “no” to disable the admin account on the welcome screen

We would be looking forward for an update on this.

Thanks,

Akanchha

Thanks to everyone for posting. I believe there have been several posts that have been helpful though I'm still having hanging issues and I believe from your posts it is tied to connecting to Adobe when first opening Acrobat. I am on a subscription and I couldn't find a way to go into "offline" mode to test this. If I close out tabs and leave Acrobat running I don't get hang ups after first opening Acrobat but that is not an ideal solution for me. If I close Acrobat and open it the program will always hang.

I too have this same problem. When I open a PDF document, the program stalls for sometimes up to a minute before allowing me to scroll through the pages or move the window on my screen. I noticed someone else complaining of delays associated with the blue account icon in the upper right portion of the window. My thoughts are, these two are unrelated. I am not a programmer and do not claim to know the internal workings of the Adobe program.

First: The stalling or freezing when documents are opened. I found that if I disable signature verification, my PDFs no longer freeze.

Click on the blue icon in the upper right portion of the window.

Click on preferences. Scroll down to Signatures. Find the section for "Verification, Control how and when signatures are verified". Click on the "More" button. Remove the check mark from the first box "Verify signatures when the document is opened"

After doing this exercise, I tested numerous documents and haven't had one freeze.

Second: The hesitation associated with the blue account icon. I still get a slight hesitation, one or two seconds, when the account icon connects and turns blue. This is certainly something I can live with compared to the one-minute delay I spoke of above.

I'm really interested in hearing if this works for others.

Good luck all.

I have this problem too. It appears to me that Acrobat is signing into my online account which causes the program to hang. When I first open a file the circular icon at the top right hand corner is white and then turns blue signalling that I have signed into my account. This is when the hang time occurs. If I open a file and start scrolling immediately the sign activity does not occur until I stop scrolling. Interested to know if this is what others are experiencing or is something different altogether.