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U
usermac
Inspiring
February 17, 2019
Question

Adobe Acrobat Pro DC issues: slow scrolling - failed saving - document not found

  • February 17, 2019
  • 2 replies
  • 1968 views

Adobe Acrobat Pro DC issues: slow scrolling - failed saving - document not found. Adobe Acrobat Pro DC 2019.010.20069 and previous ones on macOS has some issues, which have been around for ages. They are really frustrating:

1. Scrolling vertically becomes excruciatingly slow if "Edit - Find" (Command F) is opened. Even on powerful Macs, like iMac 27-inch Retina 5K display 4.2 GHz with 40 GB RAM and fast 2 TB internal SSD from Apple (mid 2017).

2. If you open a PDF document, then edit it (for instance, using "Highlight text" fluorescent marker or "Tools - Comment - Arrow") and then change its name in Mac Finder, "File - Save" (Command S) does not work, and even crashes Acrobat. Why is this useful? Because sometimes you may download a scientific paper with a generic useless name, open it to read and mark it as indicated above, and then rename it with useful name and finally save it.

2. Similarly, if you open a PDF document and close it, it shows in "Home - Recent" and "File - Open Recent File", as expected. But if you change its location in Mac Finder, moving it to other place, if you try to open it that way later on, it does not open and is indeed wiped out from the list with the error: "The file you are trying to open is no longer available and cannot be opened". Why is this useful? As in the example above, sometimes you may download a scientific paper, mark and rename it as indicated above, and then move it to other place in the disk for final storage.

It would be great if such issues could be fixed. Other applications like Microsoft Word do not have them and work OK. Thanks.

This topic has been closed for replies.

2 replies

U
usermacAuthor
Inspiring
August 18, 2021

The issues remain with Acrobat DC Pro (Continuous Track) 2021.005.20058 on macOS 11.5.1 (20G80) Big Sur.

S
Adobe Employee
sanchij24189538
Adobe Employee
February 18, 2019

H usermac​ ,

Sorry for the inconvenience.

Could you please tell:

1) From which Acrobat version are you getting #1, #2 issues?

2) For #2,if there is no security concern ,can you share the file on sancjain@adobe.com.

3) For #3,  technically this is correct because pdf is no more available at that location. Do you want to say- on clicking "File - Open Recent File" that pdf should open from newly updated location instead of showing the dialog?

Thanks

Sanchi

U
usermacAuthor
Inspiring
February 19, 2019

Thanks for your kind support. I do really appreciate it. Please, note:

1) Any one from version 1 as far as I remember, decades ago. Actually, I am still surprised and shocked that this has not been fixed yet. The one used now is the latest Adobe Acrobat Pro DC 2019.010.20069 on macOS 10.12.6 (16G1815) Sierra. I am not using later macOS versions until DiskWarrior 6 to rebuild directory of APFS disks is released.

2) No security concern at all, and I can share any file, but you can easily reproduce the issue with any PDF file. For instance, any paper here at PLoS ONE

PLOS ONE: accelerating the publication of peer-reviewed science

As said, any PDF file can be used.

3) Yes, as other applications like Microsoft Word do. Because what the user wants is to open such file. The current Acrobat implementation is even worse than doing nothing, because such file is wiped out from the list, and the user may forget its exact name to search it in the disk Finder.

Thanks again for your great support!

S
Adobe Employee
sanchij24189538
Adobe Employee
February 20, 2019

Thanks usermac​ for sharing the problems you have been facing since long.

For #3, I will share this feature request with Product management team.

Thanks again.

-Sanchi

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