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Brandon5C11
Participant
December 2, 2020
Question

Adobe Acrobat Pro DC Not Responding - Having to Force Quit

  • December 2, 2020
  • 1 reply
  • 562 views

 

 

Adobe Acrobat Pro DC keeps freezing on me, stating “Program not responding.”

Each time this happens, I’m having to Force Quit the program, closing all documents I am currently working on at that given moment. This is not a feasible option.

 

I’m running the program on the following hardware:

MacBook Pro (16-inch, 2019)

2.4 GHz 8-Core Intel Core i9

16 GB 2667 MHz DDR4

AMD Radeon Pro 5300M 4 GB

Intel UHD Graphics 630 1536 MB

 

This paid program is very minimal for the potential of the laptop I am running this program on. Can anyone advise on viable fixes. I use Acrobat Pro DC for work daily, and I need this program to run more reliably.

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
December 3, 2020

Hi Brandon,

 

Hope you are doing well and sorry for the trouble. As described the Acrobat pro DC is freezing constantly and you are unable to work.

 

Would you mind sharing the version of the Adobe Acrobat Dc you are using? To check the version go to Help > About Acrobat or  you can take help from the article: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Make sure you have the latest version. Go to Help > Check for Updates. You may also download the patch manually using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the compouter once.

 

If it still doesn't work, please try to reset the preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1

 

If it still doesn't work, please try to create a new test user profile on your computer or enable the root account on Mac and try using the application there and check.

 

You may also look at the help page: https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Regards

Amal

 

 

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