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Acrofail
Participating Frequently
May 15, 2023
Question

Adobe Acrobat Pro desktop app window is completely blank

  • May 15, 2023
  • 1 reply
  • 6622 views

Adobe Acrobat Pro on Windows 11 Pro 22H2 worked fine on Friday, May 13, 2023. On Monday, May 15, 2023, I started the desktop app, it opened a window with the minimize, maximize, and close boxes from Windows rendered, but the window content was utterly blank. I uninstalled and reinstalled the desktop app, and the behavior continues. It is entirely repeatable with multiple restarts of the app. Rebooting Windows does not fix the issue. The Creative Cloud Desktop app loads and renders without any problems. I have attached a screenshot of how it renders/fails to render the window.

Configuration

  • Microsoft Windows 11 Pro 22H2 build 22621.1702 (all updates as of May 15, 2023)
  • Adobe Acrobat Version 23.0 (as reported by Adobe Creative Cloud Desktop - fresh install and all updates as of May 15, 2023)
  • Adobe Creative Cloud Version 5.10.0.573 (fresh install as of May 15, 2023)
This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 15, 2023

Hi Donald28502173kreg,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Try reinstalling the application using the following steps: 

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Check if that resolves the issue.

 

If the issue still occurs, create a new user profile on your machine and install Acrobat. Check if it opens fine.

We may need logs to further investigate the issue if it persists.

 

Thanks,

Meenakshi

A
AcrofailAuthor
Participating Frequently
May 15, 2023

I removed Acrobat, Creative Cloud, and the Adobe Genuine Service. After these removals, no Adobe software was reported as installed on the system. I rebooted the machine. I installed Adobe Acrobat Pro (Windows, 64-bit) from the helpx KB site. During installation, a Windows Security alert was triggered for "Protected folder access blocked" on "%userprofile%\Documents\AdobeGCInfo\ConsentRecord." See the attached screenshot for how it is reported by Windows Security. The Adobe Acrobat Pro installation completed without any errors or warnings reported by the installer. I rebooted again. Running Adobe Acrobat still give a blank window. Therefore, the proposed work-around failed.

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