Adobe Acrobat Pro does not stay signed in for user

Question

I have installed the above product onto a Windows 10 pc. When you launch the software the user is prompted to sign in with their email address and password.

The problem then occurs when the user logs out of their pc or restarts it, when they start Adobe Acrobat again it is not retaining their login credentials at all and they have to continually sign in.

Other staff within the organization don't have this issue and it retains their login credentials so it appears to be affecting one user at present.

The computers are on a Windows domain network.

I have googled the potential causes and have applied various fixes suggested by the community and from other sites but none of them work at all.

This is becoming really frustrating for the user and myself trying to to get it working.

I have looked at the users network profile and have even created them a new profile but this has also failed to fix the issue.

Meenakshi_Negi · Answer

Hello,

Thank you for reaching out.

As you are experiencing a sign-in issue, please refer to the troubleshooting steps suggested in the following community thread: https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/td-p/11525698

You have mentioned above, Acrobat does not retain login credentials. Also, you have mentioned that the user logs out from the application. Are you referring to that you are not able to sign in after restarting the machine? Please elaborate on the issue.

Thanks,

Meenakshi

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