Skip to main content
S
simong82636112
Participant
August 20, 2016
Answered

Adobe Acrobat Reader DC Printing Issue Black lines

  • August 20, 2016
  • 35 replies
  • 130195 views

Hi,

I have a big problem with printing in Adobe Acrobat DC. The PDF file looks perfect in the reader. But when I print it, several lines are replaced by thick black lines. I tried different printers, and printing to a PDF file, but the problem remains. When I print the file using a different PDF reader (SumatraPDF), it works flawless.

It seems that the error appears after applying the Windows 10 Anniversary Update.

Kind regards!

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    Adobe Reader official update containing the complete fix for "black streaks while printing" issue is now available. Please update to the latest release by opening the application and going to Help > Check for Updates.

    Release notes for today's release are here: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dccontinuousjanuary2017.html

    Please try it out and let us know your feedback.

    Thanks!

    -ashu

    35 replies

    Show previous replies
    R1k1G
    R1k1G
    Participant
    September 29, 2016

    Same issue here, after Win 10 Anniversary Update, all machines happened to have the Printing issue.

    Adobe, please, we need an urgent fix!!! (original post is 1 month old)

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      September 29, 2016

      Hi R1k1G

      We are sorry for all the inconvenience caused.

      Our team is working to resolve this issue. We will keep you updated once we get any information on this.

      We appreciate your patience.

      Regards,

      Meenakshi

      A
      Anonymous
      September 30, 2016

      Is it possible to uninstall the DC version and reinstall the XI version until this is solved. I looked and can not find the older version to install.

      C
      CCWTechUtah
      Participant
      September 29, 2016

      Thanks you for posting this. I've been pulling my hair out.

      Any updates from Adobe as to when this will be fixed?

      ellenh48914218
      ellenh48914218
      Participant
      September 23, 2016

      I downloaded Foxit pdf viewer.  Problem solves!!!

        hifisteve
        hifisteve
        Participant
        September 22, 2016

        I do IT support for a mortgage company. They now have 4 loan officers with this problem. It only seems to happen when printing credit reports, and manifests like ellenh48914218; doesn't matter if file is opened directly from a web page or is saved first, preview looks fine, print not so much, works perfectly in Edge. This was first reported over a month ago now, Adobe. Why isn't it fixed yet?

        Doug Hanna
        Doug Hanna
        Inspiring
        September 22, 2016

        HiFiSteve;

        Please be aware that this is the User to User forum, not the 'Ask Adobe Engineering' forum.  While a number of Adobe's engineers and corporate experts do a great job of monitoring and helping folks out, this really isn't their day-job.  As I have seen two Adobe staff members on this thread alone, with multiple responses, indicates that they are investigating the issue and will most likely issue a fix once they have it fixed.  Not when they have a fix for 10, 30 or 70% of the cases - but when they are sure they have it fixed for the vast majority of customers.  Also, Adobe releases patches quarterly, on Tuesdays.

        As for the unfortunate Windows 10 Redstone printing issue that everyone is having issues with.. Adobe, along with everyone else, is working on doing the best they can in dealing with the moving target known as Windows 10.  In having a close working relationship with Adobe I can tell you that Adobe has been blindsided by changes made by both Microsoft and Apple more times than I can count.

        In short, while not ideal, patience would be helpful along with some appropriately constructive venting to Microsoft might also be in order.

        Disclaimer - While I don't work for Adobe I have worked with them for over 20 years.

        Thanks

        Doug

          TedHM
          TedHM
          Participant
          September 22, 2016

          Along the same lines, my Org has engaged MS on this specific topic, and prior to coming to this forum, I had submitted a MS Win10 RS1 bug for this issue and have been discussing this with my MSFT counterpart on a bi-weekly basis on progress here; most importantly the ability to repro this only on Win10 RS1 and above (i.e., RS2 technical builds).

          They are curious to see what is found, and have also asked me to reach out to Adobe, if the Adobe Engineering/Tech team needs a contact name.

          MS is also eager to ensure our common customers are happy, as the fall-out of this exeprience is enough to tar every one.

          Regards,

          Ted

          I work for Hewlett-Packard Inc

          ellenh48914218
          ellenh48914218
          Participant
          September 21, 2016

          I am a refinance closing agent and I print large packages that need to print and collate according to pdf size.  Here are a few unusual problems I am having:

          1. I save the documents as a pdf (77 pages) and opened it in Acrobat DC.  There are a few pages that continually print with the black lines.  The problem always happens with a specific document.  It is always the Closing Disclosure.
          2. I opened the document and printed without saving first as a pdf.  It printed correctly.  Unfortunately, I don't know how to print and collate according to pdf size when I do that.... or if that is possible.
          3. I opened the documents and saved ONLY the specific pages that are not printing correctly.  I opened the file (that only has the specific documents that usually don't print correctly) in Acrobat DC and it printed correctly???????

          As you can probably tell I am not very computer literate.  I need a way to print and collate so that they print the correct size and stacking order that I received them in.

          I also tried to print with Edge.  The document in question prints.  But I can't seem to figure out how to print and collate the way I need.

          Please help!

          G
          gimbal
          Participant
          September 16, 2016

          Dear Adobe Staff, I can confirm the same results as shown in Donald C's photos above. Our new (6-month old) PC with Windows 10 Pro and Adobe Reader DC was able to print PDFs properly for 6 months to our HP Enterprise M651 until a recent (automatic) software update. I'm not sure which updates, but I assume the Windows 10 Anniversary one. Since then ALL PDFs printed appear fine on screen but when printed look like they are "redacted" with thick black lines covering all text from the right margin streaking to the left.

          I tried all of the following with no success:

          - setting Reader DC's "compatibility mode" to Windows 7 - still black lines

          - uninstalling Reader DC and installing Reader XI - still black lines

          All PDFs (and the same PDFs) do print properly from:

          - the Windows 10 computer from the Edge Browser

          - a Windows 7 computer with Reader XI and Reader DC

          A month is a long time for this issue to stay unresolved - we do a lot of printing for legal purposes and this has us looking for alternatives to Adobe Reader for the future... any news?

          ellenh48914218
          ellenh48914218
          Participant
          September 21, 2016

          I am having the same problem.  I print documents for refinance closings.  Most of the docs except the closing disclosure print correctly to my HP printer.  It always seems to happen with the closing disclosure.  They print fine to my other printer.  And they also print correctly from my old computer to the HP printer.  The problem is that I need to use the HP printer and my old computer is not working.

          claudew94696592
          claudew94696592
          Participant
          September 13, 2016

          Same issue with Adobe Acrobat Reader DC lasdt version, windows 10 Pro and HP printers.

          Works well on Konica Minolta mfp
          Downgraded to Acrobat reader 10 did not help.

          Compatibity for Windows 7 did not help either.

          Staff, you can ask me the pdf file by mail.

          kerak29324175
          kerak29324175
          Participant
          September 5, 2016

          Reporting same issue of printout with Adove Acrobat Reader version 2015.017.20053, in every windows 10 Pro PC having latest windows updates (1607).

          Printers: Sharp MFP with PCL6 drivers.

          The back line printout issue does not appear when opening and printing with Microsoft Edge.

          This is urgent, as it affects business document printouts (invoices, etc) !!!

          T
          Tariq Dar
          Legend
          August 31, 2016

          Hello Everyone,

          Thank you for reporting this issue.

          Sorry for the inconvenience. We are triaging this issue at our end.

          Once we have further updates on this we will keep you posted.

          Regards,

          Tariq Dar.

            V
            Vito Lisco
            Participant
            September 4, 2016

            I have the same issue described in the post. The issue appeared after the installation of Windows 10 anniversary update (1607) for all pdf files.

            Can you please advise on when the issue is going to be resolved?

            S
            stevenk19224413
            Participant
            August 27, 2016

            Our office is having the same problem.  Only occurs on computer that has Anniversary Update installed.  All others have Win 10 (1511).  Can't send you files as they contain private client information but do hope to see this fixed ASAP.

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices