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SebastianKrnjus
SebastianKrnjus
Participant
February 12, 2026
Question

Adobe crashing after trying to print a document

  • February 12, 2026
  • 1 reply
  • 124 views

So when i start my adobe acrobat reader all of the tabs load up from previous session and i have no idea when it is done so when i click print to a certain document it says it cannot open a document. it says that several times and then freezes and crashes. Is there any way to make it so when i go print the document that the features which returns the documents from previous session paueses and then resumes when i am done? Thanks in advance!

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 12, 2026

    Hi there

     

    Hope you are doing well and thanks for reaching out. That sounds really frustrating especially when you’re just trying to quickly print one file and Acrobat gets overwhelmed by restoring everything from the last session. 
     

    Just to make sure I’m understanding correctly:

    • When you launch Acrobat Reader, it automatically reopens a bunch of tabs/files from your previous session.
    • Before that process finishes, you try to print one document.
    • Acrobat then throws “cannot open document” errors, freezes, and eventually crashes.


    A couple of quick questions to help narrow this down:

    • Which OS and version of Acrobat Reader are you on? (e.g., Windows 10/11 or macOS + exact Reader version)
    • About how many files/tabs usually reopen when you start Reader?
    • Are the PDFs local files, network drives, or cloud-based (OneDrive/Dropbox, etc.)?


    Here are a few steps that you acan try  and see if that helps:


    1. Let Acrobat fully finish loading before printing, not ideal, but as a short-term workaround, wait until all previous-session tabs finish loading then try printing. If the crash goes away when you wait, it points to a performance or resource issue during startup.

     

    2. If lots of heavy PDFs are reopening, try closing unneeded tabs once Reader loads. Make sure you’re on the latest version of Acrobat Reader (25.01.211XX) go to Help > Check for updates and reboot the computer once.


    3. If your PDFs are on a network drive or cloud folder, test with a local file to see if that changes the behavior.
     

    4. Reset Acrobat preferences (if this started happening recently) as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works. If this behavior began suddenly after an update or crash, corrupted preferences can cause weird startup behavior. Resetting preferences often stabilizes things.

     

    Additionally please check the steps shared in the help pages listed below:

     

    Let us know how it goes.

    ~Amal

    SebastianKrnjus
    SebastianKrnjusAuthor
    Participant
    February 12, 2026

    Hello, i am using windows 11, adobe acrobat 25.001.21184 and the files are on the local computer. What i want to say is that why dosen’t the program know when you try to do something else and just pauses what it was trying to do rather then crashing the app beacuse it displays 10 windows saying that it cannot open a document. I want to keep pdfs in the tabs beacuse i need them at hand a lot of times. I hope you understood what i was trying to say. I also recreated the issue on another computer so i know it isnt the computers fault. Best regards, Sebastian.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 12, 2026

    Hi there, 

    Could you share a small video recording of the steps you are taking and the issue as it occurs, so we can get this checked further by our development team?

    ~Amal

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