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Karen_S.
Participant
January 12, 2022
Answered

Adobe DC is not creating my Bates-numbering log file

  • January 12, 2022
  • 4 replies
  • 4254 views

Adobe DC is not creating my Bates-numbering log file. I am 100% positve that I checked the "create log file" in the output options.   If I uninstall Adobe and reinstall it, it works - sometimes.   Is Adobe working on fixing this issue?  Any work arounds - other than constantly uninstalled the program?

    This topic has been closed for replies.
    Correct answer SarahD-SLS

    For what it's worth, I was having the exact same issue and found that it resolved itself once I unticked "Enable protected mode" under Preferences > Security (Enhanced)

     

    For me it was also not creating action report logs for OCRing either, and that was also resolved with the sanme method.

    4 replies

    SarahD-SLS
    SarahD-SLSCorrect answer
    Participant
    September 15, 2022

    For what it's worth, I was having the exact same issue and found that it resolved itself once I unticked "Enable protected mode" under Preferences > Security (Enhanced)

     

    For me it was also not creating action report logs for OCRing either, and that was also resolved with the sanme method.

    A
    adminbamlaw
    Participant
    August 12, 2022
    We have been dealing with this issue for over a year. Most Adobe reps do not know what bates numbering is or that it can create a log. We are actively looking into other document management/editing software that supports all functions of their software. 
     
    I received instructions below for a temporary fix to the issue. For those that need a bandaid fix that lasts a day or two see below:
     
    Please try the following steps to resolve the issue and install the application. For more assistance, you can also contact us at https://helpx.adobe.com
    1. C:\Program Files\
    2. C:\Program Files (X86)\
    3. C:\Program Files (X86)\Common Files\ If it doesn't let you delete this one, open the task manager and end task the two adobe genuine processes and the creative cloud, CCX Process, CC Library and Core Sync.
    4. C:\Program Data\ If you don't see this folder, click on View at the top and then check hidden items.
    5. C:\Users\Yourusername\Appdata\Local\
    6. C:\Users\Yourusername\Appdata\Roaming\
    • Please use Shift + Delete on the keyboard to permanently delete the Adobe folders.
    • Please press the Windows key and R key on the keyboard at the same time and then type in regedit and press ok.
    • On the left go to Hkey_current_user/Software/Adobe and delete the Adobe folder under Software
    • In the windows search at the bottom left type in CMD and then right click on it and run as administrator.
    • Now type in net user administrator /active:yes and press enter.
    • Restart the computer.
    • From the Windows sign in screen, click on Administrator at the bottom left and then sign in.
    • Please open this link and download the Acrobat Pro DC installer for Windows : https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html
    • Please go to your downloads folder and find the file called Acrobat_DC_Web_WWMUI.zip
    • Right click on that file and then click on Extract and then extract all. Then open the Adobe Acrobat folder and run the setup.exe, third from the last.
    gauravs43202023
    Adobe Employee
    gauravs43202023
    Adobe Employee
    January 13, 2022

    Hello Karen,

     

    Thanks for contacting us.

     

    In order to investigate further, Please share below details :-

     

    - Are you on latest Acrobat version(21.11.20039 ) ?

    - Whether you are facing this issue recently from 11th Jan (with the new Acrobat update) ?

    - OS details ?

     

    Thanks,

    Gaurav

    D
    default6tum64aniz9p
    Participant
    July 27, 2022

    I am having the same issue. The Log File is not generating. I am working with Adobe Acrobat 20.9. 

      D
      default6tum64aniz9p
      Participant
      July 27, 2022

      Apologies, I am updated and using 22.001.20169

        Amal.
        Amal.
        Legend
        January 12, 2022

        Hi Karen S,

         

        Hope you are doing well and sorry to hear that.

         

        Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

         

        Also try to repair the installation from the help menu (Win Only) and reboot the computer again.

         

        You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check.

         

        Let us know if you experience any trouble and need more help.

         

        Regards

        Amal

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