Adobe is not remembering where to save files

Forum|Forum|3 years ago
October 7, 2022
1 reply
1520 views

Hi Support,

I have a Windows 10 computer, is there any way we can set a default location in adobe to save files or at least remember where the "save file location" is?

In other programs, you are able to save a file to X location and if you open new tab or document and click "save as" the document will default to the previous X location.

Adobe Reader is is defaulting to where chrome saves PDFs currently but i need them to have seperate save file locations.

Thanks,

Aaron

Amal.

Legend

Hi @25309415

Hope you are doing well and sorry to hear that. Acrobat DC saves the file to the previously saved location like the other applications. Would you mind sharing the version of the Acrobat Reader DC you are using? TO check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20212 installed. Go to Help > Check for updates.

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check.

Thanks

Amal

Grady Greer

Participant

Wrong. Acrobat Professiona SHOULD default to the last saved location but instead it defaults to the same random temp folder over and over again even if the application hasn't been closed. If I have (3) documents open and want to save each of them to the same folder one after another, I have to drilldown to that specific folder over and over and over again to get to the specific folder versus it just remembering where the last file was saved and defaulting there. WHAT IS WRONG WITH YOUR PROGRAM?? WHY IS IT DOING THIS??

Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

~Amal

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