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Gruffly2352
Gruffly2352
Participant
February 2, 2026
Question

Adobe Keeps Crashing

  • February 2, 2026
  • 1 reply
  • 91 views

Adobe keeps crashing for only one user in the company. Adobe will stop responding and will have to be force closed via task manager. Also, Adobe is just laggy in general when it is working. This does not happen for other users on other PCs who are accessing the same PDFs using the same version of Adobe. We have tried so many things to resolve this issue, nothing works. We have completely uninstalled Adobe, along with any lingering folders/registry keys. We’ve updated Adobe. The event viewer logs don’t help. They just say something along the lines of “application hang”. This is the free version of Adobe. Is there anyway to get in touch with support or something? Is there support for the free version of Adobe.

    1 reply

    Amal.
    Amal.
    Legend
    February 2, 2026

    Hi ​@Gruffly2352 

     

    Hope you are doing well and thanks for sharing the details. Since this is happening to only one user (while other users on the same Acrobat Reader version and the same PDFs are not affected), this points more toward a user-specific system or environment issue rather than a problem with the PDF files themselves.

    Here are a few things you can try if you haven’t already:

    1. Reset Acrobat preferences as described here  https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 
     

    2. Disable Protected Mode (for testing): Open Acrobat Reader → Go to Preferences (Ctrl,Cmd+K) > Security (Enhanced) > uncheck “Enable Protected Mode at startup” and restart Acrobat.
    If performance improves, it indicates a local security/driver conflict.
    Note: Please turn on the security after testing to avoid any security risk.
     

    3. Test with a new Windows user profile:
    If possible, log in with a fresh Windows user account on that same PC and test Acrobat.

    If the issue does not occur, the original user profile is likely corrupted.

     

    Let us know how it goes.

     

    ~Amal

     

     

     

     

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