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Adobe PDF / Scroll bars still missing

Forum|Forum|2 years ago
September 19, 2023
438 replies
243046 views

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

Correct answer

Hi J.M.S.

Thanks for explaining about Zoom to page level. It's not something I ever use –I do View > Zoom > Fit height if I want to see a page fitting the window. However, I've just had a go at using Zoom to page level.

In order not to show any pre-published confidential material, I created a new blank PDF page and, as you say, selecting Zoom to page level, there's NO scrollbar.

However, it dawned on me that if there's only one page in the doc and we're viewing at page level, there's nowhere to scroll to ... and maybe that's what the developers thought ...

... so I tried adding a second blank page and immediately the scroll bar appeared (see attached – this time with more helpful file names).

I then had another thought and deleted my extra page again so I just had a 1-page doc. Viewed at Fit Height or Zoom to page level, it tells me it's showing at 59.8% and there's NO scrollbar (see attached).

However, if I increase the percentage size to 75% so now not all the page is visible, the scrollbar appears.

I don't know if this helps and sorry that I'll need to press on with work, so I can't reply for now, but fingers firmly crossed.

Thanks for the work you did with this.

The thing is, when I view a document like your 2-page doc, I don't have the scroll bar. But I guess this is because you have continuous scrolling enabled, and not single page view.

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RunLong

Participating Frequently

Yeah, I'm not getting the issue in iTunes ("Music" irritatingly... another broken thing in its own right) and I'm on Ventura. It's just Acrobat for me. I ALWAYS use the Thumbnails column and the Comments column when I'm going through client edits. (On the by and by, I HATE the new way the Comments column looks - like a damn chat/text thread. It was significantly easier to scroll through and check off edits when it was just simple boxes and not all this space-consuming, fluffed-out mess like you're texting...)

The "best" workaround I've found at the moment is basically open and close the sidebars every time... You click open the Thumbnails column (and Comments column), the scroll bar is there, use it and then it disappears. Click it closed and open again - scroll, lose the bar again. I have all the proper things turned on with the OS settings and the Acrobat settings - it's an Acrobat problem. I very much wish the people that break these things for no reason would stop and consider people use these tools FOR A LIVING. Design is my business. I'm not playing around with any of this on my phone or an ipad. I'm sitting on a huge and very expensive Mac for my work and the simplest thing like a scroll bar is now missing.

Adobe: this needs to be fixed immediately and please think about the fact that people use your tools to WORK.

I

iamfirtreeAuthor

Known Participant

Same here, don't have the issue on iTunes, just Acrobat. I did download the old version per sherler posted the link to above, and it works!

deanp78121107

Inspiring

If you are on Mac with OS Ventura, that is the problem. Go to System Settings, Appearance. You will see Show scroll bars. It will probably be clicked on Always, but its not working. Turn it to when scrolling, then turn it back to Always. This then made all my scroll bars reappear.

I

iamfirtreeAuthor

Known Participant

As soon as I adjust the page size, they disappear. This is an bug Adobe must fix.

deanp78121107

Inspiring

It happens to iTunes too, so I think its an OS Issue

Amal.

Legend

Hi @iamfirtree

Hope you are doing well and thanks for reaching out.

Following the latest macOS guidelines, we have completely overhauled the Acrobat scrolling framework for Mac as part of our September '23 release. This fundamental transition from NSView to NSScrollView significantly impacts the behaviour of the Mac user interface. It introduces a modern scrolling experience that is responsive during active use and eliminates the need for excessive space.

For more info. please check the help article https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/14096153

~Amal

I

iamfirtreeAuthor

Known Participant

Gosh Amal, so if I am working on my laptop, I can no longer scroll? Thanks much for answering but It seems each update makes us have to work so much harder to do what we were simply able to do before. I don't understand the benefit. I need to be able to scroll vertically and horizontally on my MBP with or without a mouse.

Amal.

Legend

Hi there

This issue is already reported to our engineering team and is being worked on.

The fix will be available in the coming updates.

Thanks for your time and patience

Regards

Amal

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