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bomo007
Participant
March 27, 2023
Answered

Adobe Pro Redact tool stuck in loop

  • March 27, 2023
  • 3 replies
  • 3250 views

After clicking apply redactions on a pdf, I get stuck in this loop of loading. 

 

I have found a workaround and use JavaScript, but that isn't a solution. I have tried all other methods in other posts, but none have worked.

Adobe is up to date, the file isn't locked etc. before anyone asks 🙂

Correct answer Karl Heinz Kremer

Any time I have a weird problem that does not want to go away, I re-intall Acrobat. If a simple re-install does not help, I would use the Adobe Acrobat Cleaner: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

 

This may still not give you a working system, but these would be my first steps.

3 replies

L
Liron335552982668
Participating Frequently
November 12, 2023

Was the problem solved? If so, please tell me how... thx!

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 12, 2023

    First try @Amal.'s solution, if that does not help try @Karl Heinz Kremer 's solution.

    ABAMBO | Hard- and Software Engineer | Photographer
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 27, 2023

    Hi @bomo007 

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.02.20093 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

     

    Regards

    Amal

    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity ExpertCorrect answer
    Community Expert
    March 27, 2023

    Any time I have a weird problem that does not want to go away, I re-intall Acrobat. If a simple re-install does not help, I would use the Adobe Acrobat Cleaner: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

     

    This may still not give you a working system, but these would be my first steps.

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