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nickuk4834950
Participant
July 13, 2023
Answered

After I open Acrobat, I get a grey box with a progress circle appearing and it doesn't go away

  • July 13, 2023
  • 3 replies
  • 2866 views

After opening Acrobat, I get the below grey box with a progress circle appearing and it doesn't go away or load up.

 

Windows 11, fresh install of Adobe. Any help would be great. Thank you.

 

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

     

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

     

    Regards

    Amal

    3 replies

    Amal.
    Amal.Correct answer
    Legend
    August 9, 2023

    Hi there

     

    The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

     

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

     

    Regards

    Amal

    mariahweyne
    mariahweyne
    Inspiring
    July 13, 2023

    Trying these settings.

     

      N
      nickuk4834950Author
      Participant
      July 14, 2023

      After a restart, that did it.

       

      Thank you.

        C
        crisj77534425
        Participant
        July 14, 2023

        This is great. I tried it and worked.

        https://shopfortool.com/yahoo-account-creation-yahoo-registration-yahoo-login-yahoo-app-download/
        Amal.
        Amal.
        Legend
        July 13, 2023

        Hi @nickuk4834950 

         

        Hope you are doing well and thanks for reaching out.

         

        What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

        Also try to repair the installation from the help menu (Win Only) and see if that works.

        Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

        You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

         

        Let us know how it goes.

         

        Regards

        Amal

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