Skip to main content
G
Guy34447540ksh7
Participant
December 25, 2023
Answered

Ajouter des signatures

  • December 25, 2023
  • 1 reply
  • 833 views

Bonjour,

J'ai créer une nouvelle image .JPEG de signature comme déja fait par le passé, mais il m'est impossible en passant par l'onglet signature ou l'outil remplir et signé d'ouvrir la boite de dialogue permetant d'importer cette image. (voir images 1 et 2)

Je ne vois que les signatures déjà importées. (voir image 3)

 

Merci de votre aide.

 

Cordialement et Bonnes Fêtes

This topic has been closed for replies.
Correct answer Amal.

Hi @Guy34447540ksh7 

Hope you are doing well and sorry to hear that

Have you started experiencing this issue with the recent update?

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

~Amal

 

1 reply

Amal.
Amal.Correct answer
Legend
December 25, 2023

Hi @Guy34447540ksh7 

Hope you are doing well and sorry to hear that

Have you started experiencing this issue with the recent update?

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

~Amal

 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices