All Tools Pane Disappears/Empty When I Select Edit PDF?

Hello ​@innovative_detaile380 

I hope you are doing well, and thanks for sharing the details. Sorry for the trouble.

What happens when you use the app or any specific tool? Does the All-tools section disappear immediately?

Are you on a Mac or Windows machine, and what is the OS version?

Please ensure you have installed all mandatory and optional OS updates.
For testing purposes, please create a test user profile with full admin rights, enable the root account in Mac OS, install Acrobat, and check the performance. Check the performance.

Let us know how it goes, and reach out if you need any assistance.

Regards,

Anand Sri.

Hi ​@joymano,

Thank you for flagging this, and we're sorry about the timing. Given that you're on a deadline, that's genuinely frustrating. From what you've shared, selecting Edit PDF causes the All Tools pane to disappear or appear empty, even though you're already on the latest available build.

Since there isn't a registry-based workaround for Mac, here's the current interim path for Mac users while our team continues working on a permanent fix:

1. Fully quit Acrobat, confirm your Mac is connected to the internet, then restart your machine and reopen Acrobat.

2. If the panes are still empty, go to the Acrobat menu and select Disable New Acrobat. This restores the previous interface, where the tools panel loads correctly, though you'll lose access to a few newer features, such as the drawing tool, until the permanent fix ships.

Could you confirm whether you've already tried the restart-with-internet-connected step? And if Disable New Acrobat still doesn't bring the tools pane back for you specifically, let us know, since that would be a different pattern than what's been reported so far.

Please let us know how it goes.

Thanks,
^BS

Hi @nekobot,

I'm so sorry to hear the update didn't resolve this for you, and it's frustrating to see a new crash on top of it now.

Just to make sure we understand: you installed the Acrobat update mentioned earlier in this thread, but the All Tools pane issue continues, and, separately, Acrobat now closes unexpectedly when you try to print a file.

For the All Tools pane issue, could you confirm:

• Platform: Windows or Mac?

• Exact Acrobat build (Menu > Help > About Adobe Acrobat)?

A couple of things others in this thread have had success with while a permanent fix rolls out: close Acrobat completely, restart the machine, and make sure it's connected to the internet before reopening. If you're on Windows, switching to the Legacy interface (View > Disable New Acrobat) has also worked as an interim workaround for people still seeing the issue after updating.

For the print crash:

• Does it happen with every PDF you try to print, or one specific file?

• Is that file stored locally, or on a network/shared drive?

• Is there an error message or crash code shown when Acrobat closes?

In the meantime, two things worth trying: confirm your printer driver is up to date, and try Print As Image from the Advanced print options, which sometimes gets a document printing while the underlying cause is looked into.

Please share those details, and we'll take it from there.

Thanks,
^BS

Hello ​@Mari Roberson 

The issue has been fixed from the product side, and there is no change in the app version. Please restart the Acrobat, and the machine once. Check the performance, and let us know if you experience any issues. 

Regards,

Anand Sri.

Same here. Issue’s been resolved without having to tweak the registry. Latest version: 26.001.21677

Hello ​@joedalton 

The issue has been fixed from the product side, and there is no change in the app version. Please restart the Acrobat, and the machine once. Check the performance, and let us know if you experience any issues. 

Regards,

Anand Sri.