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NursingNnenna
NursingNnenna
Participant
June 17, 2026
Answered

All Tools Pane Disappears/Empty When I Select Edit PDF?

  • June 17, 2026
  • 59 replies
  • 3645 views

When I select “Edit PDF” option, the “All Tools” pane disappears.

This issue seems persistent.

I’ve tried looking at the view/show settings.

Running a repair on the installation.

Uninstalling and Reinstalling Adobe Acrobat.

 

Can someone please help or provide some suggestions?

 

Thank you,

 

      Correct answer Anand Sri Bhattacharya

      Hi All!

       

      Thanks for your patience and cooperation on this.

       

      Please try the following suggestions, and let us know if this fixes the issue for you.

      Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

       

      • Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
      • Right-click on the right blank space > select New > DWORD 32-bit value.
      • Rename it to:  bGenCoverPagesLabelStrings
      • Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)
      • Restart the Acrobat and the machine and check the performance.

      Let us know if you experience any issues.

      Regards,

      Anand Sri.

      59 replies

      Show previous replies
      Businessinthefront2026
      Businessinthefront2026
      Participant
      June 18, 2026

      None of the other troubleshooting steps have worked. And when I attempt to create a new value in that register I get an error “Cannot create value: Error writing to the registry.” Is this just due to the profile settings my company has? 

       

      Monica5C74
      Monica5C74
      Participant
      June 18, 2026

      Your IT department will need to run the reg editor as admin if it’s locked down to make those changes for you. 

      victor_4693
      victor_4693
      Participant
      June 18, 2026

      Worked for me but i did new install on another device after the issue in my computer and that computer wasn’t or hasn’t been afected yet.

      Have you identified what or when is the issue being triggered? 

       

      Thanks!

      TechDude
      TechDude
      Participant
      June 18, 2026


      If you can’t access registry, you can disable new acrobat, and you should be able to use tools.

        J
        Joshua28534931y2go
        Participant
        June 18, 2026

        This worked well for me. Nice easy fix!

        Josh
          Wendyb33
          Wendyb33
          Participant
          June 18, 2026

          Hello,

          (small hack)

          If you don’t need the full capabilities, just use the toolbar and add what you need to it. Toolbar still works!

           

            Local_Gov
            Local_Gov
            Participant
            June 18, 2026

            Confirmed this fixes the menu issue for Acrobat Pro

              R
              renadi5FB0
              Participating Frequently
              June 18, 2026

              we are also experiencing this issue in our environment. 

              Anand Sri Bhattacharya
              Community Manager
              Anand Sri BhattacharyaCommunity Manager
              Community Manager
              June 18, 2026

              Hello ​@renadi5FB0 

               

              Can you please try the suggestion shared here, and let us know how it goes:

               

              Regards,

              Anand Sri.

              DKB+-+TWC
              DKB+-+TWC
              Participant
              June 18, 2026

              From their support team:

              This is a known issue and our engineering team is already working on a fix. It will take effect tentatively by tomorrow. In the mean time, you can ask the user to create the following registry: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

              Dword - bGenCoverPagesLabelStrings Value - 1
              Reboot the computer.

              Worked for me. 

                CityCRLuedtke
                CityCRLuedtke
                Participant
                June 18, 2026

                Hello,

                So there isnt an update or patch fix for this to roll it back we have to change something in regedit to fix the application?

                Anand Sri Bhattacharya
                Community Manager
                Anand Sri BhattacharyaCommunity Manager
                Community Manager
                June 18, 2026

                Hello ​@CityCRLuedtke 

                 

                This is the current fix available. However, this will be incorporated with a public release, which will be available soon. We’ll update the thread once it ships out.

                 

                Regards,

                Anand Sri

                JERitz
                JERitz
                Participant
                June 18, 2026

                Happening for our company as well.  The panel disappears when we Search or select any function on the All Tools panel.  

                Anand Sri Bhattacharya
                Community Manager
                Anand Sri BhattacharyaCommunity Manager
                Community Manager
                June 18, 2026

                Hello ​@JERitz 

                 

                Can you please try the suggestions shared here, and let us know how it goes: 

                Regards,

                Anand Sri.

                Anand Sri Bhattacharya
                Community Manager
                Anand Sri BhattacharyaCommunity ManagerCorrect answer
                Community Manager
                June 18, 2026

                Hi All!

                 

                Thanks for your patience and cooperation on this.

                 

                Please try the following suggestions, and let us know if this fixes the issue for you.

                Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

                 

                • Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
                • Right-click on the right blank space > select New > DWORD 32-bit value.
                • Rename it to:  bGenCoverPagesLabelStrings
                • Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)
                • Restart the Acrobat and the machine and check the performance.

                Let us know if you experience any issues.

                Regards,

                Anand Sri.

                  DrewLarsonNWP
                  DrewLarsonNWP
                  Participant
                  June 18, 2026

                  Quick command to run as admin for the key for those skimming this:

                  reg add "HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown" /v bGenCoverPagesLabelStrings /t REG_DWORD /d 1 /f

                   

                    L
                    Lance5E1F
                    Participant
                    June 18, 2026

                    Make sure Adobe is updated prior, as it breaks it further. 

                    Show more replies
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