Skip to main content
_
_Chris_Holm_
Participant
July 25, 2001
Question

ANNOUNCEMENT: New Doc Box Plugin Available

  • July 25, 2001
  • 368 replies
  • 30660 views
Intertrust has released an updated version of its Doc Box plugin for Adobe Acrobat 5.0 and Acrobat Reader 5.0.

Users that require the Intertrust digital rights management system in order to open secure pdf files are encouraged to download the new plugin. This new plugin also fixes problems for people who had system or debugger conflicts with the Doc Box plugin.

http://pdf.intertrust.com/support/

NOTE: This update is not supported on Windows 95. If you are using Windows 95 and are having issues with DocBox.api, simply remove any and all instances of this plugin. You can find the plugin by doing a search for "docbox.api" on your system.

Chris Holm

Product Support Manager, Acrobat
      This topic has been closed for replies.

      368 replies

      Show previous replies
      _
      _W_T_Allen_
      Participating Frequently
      October 13, 2001
      Delete the file DOCBOX.API
      H
      Harron_K_Appleman
      Inspiring
      October 13, 2001
      Absolutely amazing.
      _
      _Gary_A__
      Participating Frequently
      October 13, 2001
      Lorelei,

      Did you even read the message by Paul before you wrote this? !!!
      _
      _Lorelei_Fong_Lim_
      Participant
      October 13, 2001
      Downloaded Acrobat Reader 5 from Adobe.com. Got error message "ACRORD32 caused invalid page fault in module DOCBoxAPI at 0337:37030597 (at stage initialising DocBox api). Downloaded DocBox plug in from InterTrust but problem persists.
      _
      _Paul_Rock_
      Participant
      October 13, 2001
      I had Web Rage when ACRORD32 caused an invalid page fault in module DOCBOX.API til I deleted all instances of DOCBOX.API and AR5.0 started working. Thanks to W T Allen for patiently repeating this solution on several Forum messages. A pox on Adobe for offering as a Knowledge Base "solution" to install an upgrade that doesn't work either. How can "InterTrust" be trusted now to make anything work right?
      I even tested reinstalling DOCBOX.API, and sure enough, it again disabled AR5.0 quite effectively in Win95. I deleted it again, and mirabile dictu AR works! I join the chant: Delete Docbox.api! Delete Docbox.api!
      PS: Remember also to delete that useless docboxinstaller.exe that Adobe had you download.
      _
      _W_T_Allen_
      Participating Frequently
      October 12, 2001
      Acro5 may not work with it, but I don't think I've seen anybody with Win95 (even 95A) have any problems using Reader 5 once the docbox.api has been deleted.
      S
      Seanb_us
      Inspiring
      October 12, 2001
      Yeah, I have to agree it reads like a cross between the Dead Parrot Sketch and the Argument Clinic Sketch. ;?P

      Hey, folks, if you get the Docbox.api error, just search for and delete all instances of the docbox.api file.

      If you are using Win95, but especially Win95A, either upgrade your OS or don't use Acrobat 5.

      Cheers,

      Sean

      sean@quodata.com
      _
      _de_Siem_
      Participating Frequently
      October 12, 2001
      This thread looks like a bad Python sketch...
      _
      _Andrew_Craig_
      Participant
      October 11, 2001
      WT, it worked. Thanks for the help.
      _
      _W_T_Allen_
      Participating Frequently
      October 11, 2001
      Delete the docbox.api file.
      Show more replies
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices