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_Chris_Holm_
Participant
July 25, 2001
Question

ANNOUNCEMENT: New Doc Box Plugin Available

  • July 25, 2001
  • 368 replies
  • 30659 views
Intertrust has released an updated version of its Doc Box plugin for Adobe Acrobat 5.0 and Acrobat Reader 5.0.

Users that require the Intertrust digital rights management system in order to open secure pdf files are encouraged to download the new plugin. This new plugin also fixes problems for people who had system or debugger conflicts with the Doc Box plugin.

http://pdf.intertrust.com/support/

NOTE: This update is not supported on Windows 95. If you are using Windows 95 and are having issues with DocBox.api, simply remove any and all instances of this plugin. You can find the plugin by doing a search for "docbox.api" on your system.

Chris Holm

Product Support Manager, Acrobat
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      368 replies

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      _Sarah_Davis_
      Participant
      October 21, 2001
      Am running on W95. Have the same 'docbox epi' error as lots of others - download appeared successful - but adobe 5 failed to install properly and crashed at 'initializing docbox......'
      Have downloaded the updated 'docboxinstaller.exe' and installed it apparently successfully - but adobe still stops at 'initializing docbox.api' and system message is now that 'can't find acrobat external window handler'. Can anyone help? Am I installing adobe and/or the external plug in to the right directory?
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      _Eitan_Mashiah_
      Participant
      October 21, 2001
      I am Using win95,when trying to install reader 5 each time i try to run application when installation was done successfully i receive error message and can't use adobe at all.
      seems the problem had to be with "docbox.api" and then i get te message:Acrord32: "This programme has performed an illegal operation and will shut down"
      i used reader 4.05 and it was fine now i lost the older version and can't use reader 5..looking for advise,thx all!.
      S
      Seanb_us
      Inspiring
      October 18, 2001
      But initialising is ok?

      Hehehehehe

      Colo Ur me American.

      Sean

      sean.brierley@jenzabar.net
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      _Tom_Geschwender_
      Participating Frequently
      October 18, 2001
      Now Charlotte, all you have to do is learn to spell program.
      S
      Seanb_us
      Inspiring
      October 18, 2001
      Thanks Charlotte! I needed both of those posts . . ..

      ;?)
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      _Charlotte_Kenyon_
      Participant
      October 18, 2001
      Thanks everyone! Deleting docbox.api solved my problem!
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      _Charlotte_Kenyon_
      Participant
      October 18, 2001
      Help! I can't use Acrobat Reader! It seemed to download and install OK but I can't access the application. During the initilisation process, just when I'm told its "Initialising docbox.api...." I bomb out with the following error message Acrord32: "This programme has performed an illegal operation and will shut down". I have downloaded the Doc Box plugin as per Chris Holm's message but this seems to have had no effect. Any suggestions? I'm using Windows 95.
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      _El_Salvadori_
      Participating Frequently
      October 18, 2001
      What would one do if that situation arised Sean?
      S
      Seanb_us
      Inspiring
      October 17, 2001
      I'm begginning to suffer withdrawal . . . it's been ages since somebody posted they are using Win95A and getting a docbox error, and don't know what to do . . ..
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      _de_Siem_
      Participating Frequently
      October 17, 2001
      I don't think I ever written down the solution myself in this thread or any other thread. Hmm people might start to think I'm just hanging out here to make fun of those docbox addicts...
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