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M
mike_working
Participant
June 8, 2020
Question

Autosave problem, 'Adobe Acrobat has recovered one or more documents'

  • June 8, 2020
  • 2 replies
  • 3965 views

I am working with a user who gets the error message "Adobe Acrobat has recovered one or more documents that were not saved properly before Acrobat was shut down. Click Yes to open the recovered documents. If you click No, your changes will be lost."

 

I have reviewed with them and this message will go away if I turn the autosave setting to something really long, and it seems to be related to the documents in the autosave folder. Whether or not he clicks yes or no, the autosaved document will open. I have tried uninstall/reinstalling, but that did not fix the issue.

 

Any idea what can be done to fix this?

    This topic has been closed for replies.

    2 replies

    N
    Noah5C41
    Participant
    April 7, 2021

    I am currently having this issue an am on the most recent version of Acrobat Reader DC - 21.001.20145. I get the message "Adobe Acrobat has recovered one or more documents that were not saved properly before Acrobat was shut down. Click Yes to open the recovered documents. If you click No, your changes will be lost" at least 1-2 times per day and even if I click No the files open.  This is not speciifc to any one file and is quite a nuisance.  Any fixes would be appreciated .

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 13, 2021

    Hi Noah,

     

    Hope you are doing well and sorry for the trouble. As you have the latest version of application

    .

    Please try to repair the installation (Win only) and reboot the computer once and check. Go to Help > Repair Installation.

     

    If it still doesn;t work, please try to reset the Acrobat Preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check

     

    Regards

    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 9, 2020

    Hi Mike

     

    We are sorry for the trouble. As described you are getting the error 'Acrobat has recovered one or more document'

     

    Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different file and check

     

    What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC

     

    Please install the latest version (20.009.20067) of the Adobe Acrobat/Reader DC and see if that makes any difference. Go to Help > Check for Updates.

     

    Let us know how it goes

     

    Regards

    Amal

     

    M
    mike_workingAuthor
    Participant
    June 18, 2020

    Hey Amal,

     

    Thanks for the response. This users machine should be all up to date. I installed Adobe from our network copy again and we have windows updates pushed from network. He is using Adobe Acrobat 17.

     

    This happens when opening a file when another file had been open for longer than the autosave period. 

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