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srinivasann10344717
Participant
September 4, 2017
Answered

C136 Error when freshly installing Acrobat Pro DC

  • September 4, 2017
  • 2 replies
  • 92080 views

I subscribed to the monthly plan of Acrobat Pro DC and downloaded the installer and ran it in Administrator mode.

After proceeding to 75%, it waits for a long time and then gives me a C136 error with an option to retry or quit. I've attempted "retry" thrice, only to end up at the same place.

I also followed instructions in these forums and ran the Adobe CC cleanup tool as well as the uninstaller tool. It still does not get resolved.

Windows 10 Home

i7 4th Gen processor

8 GB RAM

    Correct answer Elon_Musk

    lol that actually worked. I renamed the adobe DC folder "useless" and BAM!! Install success...

    2 replies

    Elsie.Media
    Elsie.Media
    Participant
    October 31, 2022

    5 years later and this is still a thing. Unbelieveable!
    what worked for me was Uninstalling Acrobat, then deleting the Program Files\Adobe\Acrobat DC folder. It may not let you delete a sub folder or two, just rename them to whatever you like 'useless adobe installer' perhaps 🙂
    Then install Acrobat again from the hideous CC app.

      A
      Amri27910026tnln
      Participant
      January 12, 2023

       Its work. Thank yo! *2023

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 4, 2017

      uninstall all reader and acrobat versions

      clean your computer per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      restart your computer

      install the cc desktop app from here https://creative.adobe.com/products/creative-cloud

      use the app to install your acrobat subscription

        S
        srinivasann10344717Author
        Participant
        September 4, 2017

        Thanks, I followed those steps, but still not much luck. Although the error did change

        CC install completed successfully, and when I selected to install Acrobat from within CC, it failed.

        Here's the log the Acrobat installer spat out, after aborting at about 55% or so:

        -------------------------------------- Summary --------------------------------------

        - 0 fatal error(s), 2 error(s)

        ----------- Payload: Adobe Acrobat DC 17.9.20058.0 Adobe Acrobat\Setup.exe_17.009.20058 -----------

        ERROR: DW071:

        ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

        -------------------------------------------------------------------------------------

        S
        srinivasann10344717Author
        Participant
        September 4, 2017

        FINALLY!! I followed another post in this forum and enabled the Print Spooler service, and BINGO! Acrobat Pro DC installed successfully at last!!

        My god, I'd almost given up any hopes of ever getting this thing to run. Thanks a ton, kglad​ and karlespy23​ !

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