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Participant
June 13, 2023
Question

Can't add jpg signature to PDFs on new laptop

  • June 13, 2023
  • 2 replies
  • 333 views

I purchased a new Lenovo laptop, installed my Creative Cloud applications, and now discover that the "FILL & SIGN" tool is not present and I cannot click on the Signature tool icon in the program to add a JPG signature to documents.  This is a critical problem for me and I need the solution. 

 

I have gone into the PREFERENCES>SIGNATURES and unchecked "Use modern user interface . . ." and rebooted the program -- doesn't do anything different.  I can point to the Signature tool and the "Sign document by typing or drawing a signature" message appears, but nothing happens when I click on the tool.  

 

There is no FILL & SIGN tool in the MORE TOOLS panel.  I am at wits end.

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2 replies

Meenakshi_Negi
Legend
June 14, 2023

Hi Max H Herr,

 

Thank you for reaching out. 

 

If the Fill & Sign tool is missing, please try the troubleshooting steps suggested on the following help page: https://community.adobe.com/t5/acrobat-discussions/troubleshoot-missing-tools-and-adobe-cloud-storage-in-acrobat-desktop-app/td-p/13827571. Check if this helps.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

mariahweyne
Inspiring
June 13, 2023

Does Acrobat Pro show in your list of apps?