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davidc42560033
Participant
September 22, 2023
Question

Can't Fetch cmaps

  • September 22, 2023
  • 1 reply
  • 1035 views

Every time I try to add a comment by selecting the the "Comment" toolbar and clicking the "T" to add text, and then clicking in an area I wish to insert text, I get the error "Can't Fetch cmaps" as soon as I begin to type.  What could be causing this issue?

 

David

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 26, 2023

    Hi @davidc42560033 

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

    Regards
    Amal

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