Can't sign a document with my digital certificate (no sign option, certificate doesnt appear)

Forum|Forum|5 years ago
May 10, 2020
2 replies
6083 views

I need to sign a few documents with my certificate, however, after clicking on digitally sign, no certificates appear for me to choose from (it always prompts me to create a new ID, even tho I did that more than once already). I can even see the digital certificates in the menu, but can't use them to sign documents (they have no sign option). Attaching photos for clarification.

Thanks for your help

This topic has been closed for replies.

Dave__M

Community Expert

I would check your Preferences>Signatures to inspect the properties of your stored signatures. Might they have expired?

Dave

Amal.

Legend

Hi there

We are sorry for the trouble and the delay in response. As described, after clicking on digitally sign, no certificates appear.

Is this a behavior with a particular PDF file or with all the PDFs that you try to sign? Please try with a different PDF file and check. if its a file specific issue please share the file with us for testing.

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC

A new version of Adobe Acrobat/Reader DC is now available v20.009.20065 please update the application, go to Help > Check for updates.

Let us know how it goes

Regards

Amal

Y

Yoowit Tech

Participant

Hey! The same thing is happening to me, and I have the latest version. Also tried with different pdfs and I can always see 3 digital certificates, but not the 4th one, which is the one I need... any ideas?
Thanks everyone!

Amal.

Legend

Hi @Yoowit Tech

We are sorry to hear that.

Would you mind sharing the version of the OS you are using?

Please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

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