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DisneyCrater
DisneyCrater
Participant
June 1, 2023
Question

Cannot Sign in using the Sign in option in Acrobat.

  • June 1, 2023
  • 1 reply
  • 1156 views

Hello,

 

I need some help with Adobe Acrobat. I cannot sign in to my Adobe account in the app. And I also cannot save and see the files in the Adobe Creative Cloud storage. Whenever I click on "sign in," nothing happens.

 

Is there anything that I need to do? I look forward to the solution that this community could offer me.

 

Thanks.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 1, 2023

Hi @DisneyCrater 

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2017x installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

 

Regards

Amal

DisneyCrater
DisneyCraterAuthor
Participant
June 1, 2023

Thanks for replying.

I am using a Mac mini M1 with macOS Ventura installed.

And the version of my Adobe Acrobat is 2023.001.20177

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 9, 2023

Hi DisneyCrater,

 

Thank you for sharing the information. 

 

Please confirm if you have tried the troubleshooting steps suggested above.

If the issue still occurs, please share the following information:

- Did you install Acrobat from the Creative Cloud application?

- Did you check if the issue occurs only with the Acrobat application?

- Would you mind sharing the screen recording for a better understanding?

- Are you using the application on a work machine or personal?

It would be helpful to investigate the issue further.

 

Thanks,

Meenakshi

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