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Christina5FE9
Participant
March 8, 2022
Question

Changes saved, but then disappear days later, file doesn't update

  • March 8, 2022
  • 1 reply
  • 728 views

I'm using Acrobat for my lecture slides. I'm having an issue where my pencil notes/highlights are only saving temporarily? So I will write a note, it shows as saved in the comment list. If I exit and come back in, the comments are all saved. However the file does not update to the current date of the last edit, and if I check the file a few days later all changes have disappeared. I can't keep re-doing the same notes, is there anyway to fix this? I did the lastest update and no change

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1 reply

Amal.
Amal.
Legend
March 8, 2022

Hi Christina

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat/Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only)

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Please try to create a new test user profile with full admin rights in Win or enable the root account nin MAc and try using the application there and check .

 

Regards

Amal

C
Christina5FE9Author
Participant
March 8, 2022

Hi Amal,

I am using the most current version. I've noticed that it's also only happening with certain files, and those are the ones where I do not see a "file saved successfully" pop up after exiting. I tried making a change through my laptop rather than tablet and it did manage to save. So it seems that it's only having trouble saving through the app which I have also updated to the latest version

thank you,

Christina

Amal.
Amal.
Legend
March 9, 2022

Hi Christina,

 

Thanks for showing more light on the issue. As the Acrobat/Reader DC application is working fine on your laptop but the app on Ipad isn't, please write your query in the Acrobat Reader mobile app community here https://community.adobe.com/t5/acrobat-reader-discussions/menu-bar-and-window-bar-disappears-on-mouse-movement/m-p/12800030#M89216 so that our community experts may also have a look at it and help you.

 

Regards

Amal

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