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stephenc80756698
Participating Frequently
Jun 10, 2022 4:56 PM UTC
Question

Comment popup default size

I'm having a weird annoying issue I can't figure out.

 

Whenever i create a popup it is created at a really small cramped size where hardly any text fits (see screenshot) - i have to manually expand every time i create a popup and its anooying and time wasting.

 

If i bin my prefs it resets to the correct size so it is a setting stored in the prefs plist file somewhere but there are so many entries i cant figure out which controls this.

 

I have many settings i wish to keep, hence simply resetting ALL prefs isn't a good solution for me.

 

Thanks!

    14 replies

    Adobe Employee
    Prashant.
    Adobe Employee
    Oct 5, 2026 8:34 AM UTC

    Hi ​@stephenc80756698 ​@michael_2706 ,
     

    Hope you're doing well.

    Wanted to catch up with you regarding this issue. Is this still reproducible for you?

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    Adobe Employee
    Prashant.
    Adobe Employee
    Feb 26, 2025 6:03 AM UTC

    Hi @stephenc80756698 ,

     

    Hope you're doing well.

    Wanted to catch up with you regarding this issue. Is this still reproducible for you?

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      Adobe Employee
      Prashant.
      Adobe Employee
      Sep 30, 2022 7:08 AM UTC

      Hi @stephenc80756698 

      Sorry for the trouble caused!!
      As you mentioned that deleting plist helps in solving the issue, so could you please share the Plist with us so that we can have a look at it.
      Thanks,

      Prashant.

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      Adobe Employee
      Prashant.
      Adobe Employee
      Nov 22, 2022 8:40 AM UTC

      Hi @stephenc80756698 ,

      Could you please share the Plist with us so that we can have a look at it.
      Thanks,

      Prashant.

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      stephenc80756698Author
      Participating Frequently
      Nov 28, 2022 10:54 AM UTC

      How can i send @Prashant. ? Can't attach?

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      Amal.
      Amal.
      Legend
      Jun 14, 2022 3:17 PM UTC

      Hi there

       

      Hope you are doing well and sorry for the trouble.

       

      Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.120117 (Win), 20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

       

      Also, try to repair the installation from the help menu (Win Only) and check.

       

      Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps. 

       

      Regards

      Amal

       

       

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      stephenc80756698Author
      Participating Frequently
      Jun 14, 2022 7:55 PM UTC

      Architecture: x86_64

      Processor: Apple M1 Max

      Build: 22.1.20085.0

      AGM: 4.30.116

      CoolType: 6.0.3

      JP2K: 2.0.4.50016

       

      On a Mac as above so no Windows troubleshooting possible.

       

      There is definitely an entry in the .plist file that causes acrobat to do this as when i temporarily remove it, it goes back to default size. Unfortunately my .plist is 86,000 lines 😄

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      Amal.
      Amal.
      Legend
      Jun 15, 2022 4:12 PM UTC

      Hi there

       

      Have you tried to reset the Acrobat preferences as described earlier?

       

      Also, please update the application to the recent version 22.1.20142 and reboot the computer once. Go to Help > Check for updates.

       

      You may also try to enable the root account in MAC and try using the application there and check.

       

      Regards

      Amal

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