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R
RL20062217gxoy
Participant
December 20, 2023
Answered

Comments not working Adobe Pro

  • December 20, 2023
  • 1 reply
  • 2057 views

Why can I not add comments to a pdf? I have to make notes and marks on a project pdf. It allows me to select the tool, circle the object, and then disappears. There is a comment that does show. It seems like it's below the surface of the pdf? How do I bring the comments to the front of the page so I can see them?

    Correct answer RL20062217gxoy

    Hi there,

     

    Thanks for sharing the information.

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

     

    Let us know how it goes.

     

    ~Amal

     


    I figured out what happened. The oppacity was set to 0 fro some reason. I did not set it and forget, but for some reason it was set to 0. Once I put it at 100% the comments became visible. Hopefully, this is the solution and they do not dissappear again. 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 21, 2023

    Hi @RL20062217gxoy 

     

    Hope you are doing well and thanks for reaching out.

     

    What happens when you try to add comments to the PDF file? Do you get any error message? If so, please share the screenshot of the same for more clarity. A small video recording of the steps and the issue would be very helpful.

     

    Make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    ~Amal

    R
    RL20062217gxoyAuthor
    Participant
    December 21, 2023

    Hello,

     

    Attached is me trying to add a comment box and it disappearing.

     

    Also, this is a great time for some help. I am the account owner. There is no deep organization or IT dept, however, I cannot seem to do anything related to admin permissions (change or modify). I do need help with this as well. I have spent more time then I like to remember trying to correct this, but with no success. Why is using a paid product this complicated? Shouldn't it just work?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 22, 2023

    Hi there,

     

    Thanks for sharing the information.

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

     

    Let us know how it goes.

     

    ~Amal

     

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