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Tessellate
Tessellate
Participant
April 15, 2024
Answered

Comments Pane in Acrobat will not disable

  • April 15, 2024
  • 11 replies
  • 19462 views

Hello all,

All I did was add a text box comment to the document, now the comment pane shows up everytime I open it. I have attached the offending PDF.  At this point I will discontinue using comments, a bit annoying.

 

I go to the Preferences in Acrobat, in the Commenting category. I then uncheck the "show comments pane when a PDF with comments is opened", then hit the OK button and preferences closes. I then close the program, have restarted my computer, yet when I open a document with comments the comments pane shows back up and when I go back into preferences the box is checked again. I also did an uninstall and reinstall, but that did not help either.

 

I have also tried the check "Restore last view settings when reopening documents" without success.

 

Does anyone have any idea to resolve this or is this a bug that Adobe needs to fix, if so how do I submit this for processing...?

    Correct answer Fake37122266bf9w

    My solution is simple. I have CCleaner instaled in my PC. There is an option to clean "Adobe Acrobat Reader". I used CCleane to clean it and soon after I was able to uncheck the "show comments pane when a PDF with comments is opened".

    11 replies

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    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 15, 2024

    Hi @Tessellate 

     

    Hope you are doing well and thanks for reaching out.

     

    Have you started experiencing this issue recently? What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps.

     

    Let us know how it goes.

     

    ~Amal

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    Tessellate
    TessellateAuthor
    Participant
    April 15, 2024

    Hello Amal,

    I uninstall Adobe Acrobat Pro and reinstalled as mentioned earlier in my initial post, as seen in attached I am running version 24.02.20687. I checked for updates, none are available, most current version is installed.

    So I followed your directions on resetting the preferences to the default settings.

     

    I am still experiences the same issue. I add a text comment and now everytime I open this document the comment pane is revealed. And when I go into preferences, commenting and uncheck the "Show comments pane when a PDF with comments is opened", click OK. Reopen the document the comment pane shows back up and the box is checked again in preferences...

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