Converting PDF to Word and some words and sentences populate as a picture throughout the document

Hi @Alexandra380340039j1t 

These issues are usually related to the PDF's source. The problem may occur if the pages have any scanned pictures attached to them. While Acrobat is trying to convert the document to another format, this issue will likely happen if it had trouble OCR'ing those pictures or if OCR wasn't done before the conversion. 

If you could share the file with us, we would be able to provide our input more accurately. If you don't want to share the file publicly, you can click on my profile and share a link to download the file via Private message using my profile option. 


~Tariq

Hi @Alexandra380340039j1t 

Hope you are doing well and thanks for reaching out.

Would you mind sharing the workflow/steps you are doing to export the PDF to MS Word? A small video recording of the same would be very helpful.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

~Amal