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F
f*ck off
Participant
August 17, 2023
Question

Copy & Paste to Excel CTRL "C" No longer Working

  • August 17, 2023
  • 1 reply
  • 3044 views

Recently I can no longer simply use CTRL "C" CTRL "V" to copy text from a PDF I have previously created to an Excel Spreadsheet. The only work around  I have found is to select the text within the PDF, Right Click, Select "Copy with Formatting". 

 This seems to be a recent change as I have been using the Standard Copy & Paste fuction in this way for years. 

 

 

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
August 17, 2023

Hi @f*ck off 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

I tried to reproduce the issue at my end and it working fine.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20269 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

~Amal

F
f*ck offAuthor
Participant
August 17, 2023

It happens across all PDFs, but again only started within the last few weeks. I can also click to EDIT PDF and Copy & Paste normally while editing as another work around. System Report Below: 

 

Version: 23.3.20269.0
Creation Date: 2023/08/01
Creation Time: 12:57:10 AM

 

Acrobat Detail:
Sandboxing: Off
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off

 

Processor: Intel64 Family 6 Model 183 Stepping 1 GenuineIntel ~2419 Mhz
Version: 23.3.20269.0
Available Physical Memory: 51789768 KB
Available Virtual Memory: 135286692660 KB
Version: 11.00.22621.1 (WinBuild.160101.0800)
Graphics Card: NVIDIA GeForce RTX 4090 Laptop GPU
Version: 31.0.15.3209
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.22621

Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available


Amal.
Amal.
Legend
August 18, 2023

Hi @f*ck off 

 

What happens when you try to:

1. Repair the installation from the help menu (Win Only)

2. Reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

3. Create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

~Amal

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