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Timothy34398305q0sk
Participant
December 21, 2023
Question

Delay in opening PDF

  • December 21, 2023
  • 1 reply
  • 383 views

All of the sudden, when I open a PDF there is a delay in processing, a square by the prompt, and then a spinning circle before I can actually access, print the document.  This never happened before.  Not sure why. 

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    1 reply

    Amal.
    Amal.
    Legend
    December 22, 2023

    Hi @Timothy34398305q0sk 

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

     

    ~Amal

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